November/December 2009
Living In Luxury
Upscale Trends and Service Meet Changing Demographics in Student Housing
Claire Bushey
Residential Appeal
Tips to Maximize Profits at Your Apartment Communities
Edward Kelley, CPM® Emeritus
Dual Representation & Conflicts Of Interest In Real Estate Management
A Case Study in Community Association Management
Frederick C. Doehring, CPM, CMCA
Golden Opportunity
The Olympics
Offer Long-Term Benefits to Real Estate Managers and
Their Cities
Kristin Gunderson Hunt
Don't Let The Bedbugs Bite
IREM Member Offers Solutions to Eliminating a Fast-
Growing Pest Problem
Greg Martin, CPM Emeritus
Communication On The Fly
Clear Conversation Will Help You Manage & Assist Team
Members
Julie L. Muir, CPM

President's Insights
Continuing Our Commitment
Higher Ground
Take the Lead on Ethics: Make
ethics the core of your company management philosophy
Marketing Solutions
Make No Mistake: Avoid
these common mishaps when marketing your properties
Green Scene
Tying it Together with an EMS:
Proper use of energy management systems maximizes
efficiency
My Perspective
Take Care of Your Customers:
Your service to clients and customers should shine in
economic downturns

Industry News & Notes
FHA tightens
rules for lenders; Canadian report finds sustainability
a challenge; NYC teams up with EPA to promote water
efficiency
In Session
New provisions protect tenants who
rent foreclosed properties; TALF aims to repair credit
crisis; Mark-to-market accounting rules impact banks
Famous Properties
Creative Inspiration: IAC
world headquarters in New York is an architectural tribute
to the company’s forward-thinking vision
Regional Outlook
Recession Effects Along
the Great Lakes: Part One—Illinois, Wisconsin, Minnesota
and Indiana
Inside IREM
IREM Region 6 Vice President discusses improvement
planning and marketing; Alabama Chapter 43 congratulates
member; AMO Spotlight on the P.B. Bell Companies
Gadgets
Pulse SmartPen with LiveScribe software
New Products
Product information about deck sealers, remote security
systems, ice sensors and bulk containers
JPM Annual Index 2009
View previous JPM issues:
September/October 2009
July/August 2009
May/June 2009
March/April 2009
January/February 2009
November/December 2008