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Before and After Disaster Strikes: Developing the Emergency Procedures Manual, Fourth Edition is designed to be a guide and resource for real estate managers as they create the emergency procedures plan and develop the emergency procedures manual for the properties they manage.

Designed with an all-hazards approach in mind, this fourth edition walks real estate managers through the necessary considerations when preparing for and reacting to a disaster natural or manmade. The focused chapters provide an in-depth exploration of the hazards posed to residential, commercial, industrial, and medical office properties and how they may be addressed.

Covering more than just natural disasters, this edition provides an extensive look at how to address building emergencies from fires, power outages, or hazardous materials spills, to acts of crime and terrorism.

This new edition also includes a section dedicated to exploring and implementing business continuity practices into your emergency procedures plan, demonstrating the importance of business continuity principles, while also providing concrete considerations for how to implement these practices into your business.

Designed to accompany this book is a set of emergency planning forms, which were assembled by the Institute of Real Estate Management (IREM®) and its industry partners. These forms, accessible online, are provided in an effort to help establish a baseline of preparedness for any property, and may be customized or adapted to fit each application.

Publication Date: 2012
Softcover, 305 pages
ISBN-10: 1-57203-171-9
ISBN-13: 978-1-57203-171-5

IREM Members: Download the digital version of this for FREE!

IREM developed this set of simple, practical best practices to guide and support real estate management companies committed to operating their businesses successfully and in a professional manner.  The concept behind these best practices is that there are certain proven solutions and recognized guidelines that are likely to result in greater efficiency, enhanced effectiveness, and ultimately a competitive advantage. 

The 2014 edition contains 57 best practice statements that are organized around four categories:

• The management company
• Client relations
• Management of the property
• Tenant and resident relations

Written by Alan A. Alexander, SCSM, and Richard F. Muhlebach, CPM, CRE, CSM, CRX, RPA

Whether you’re starting your own firm or want to grow an established business, this third edition of Business Strategies for Real Estate Management Companies will show you how to attract and retain clients, market your business more aggressively, expand the services you offer, and boost your company’s profits in today’s changing business climate. This new edition also features six case studies of real estate management companies in their infancy. It provides an inside look into the trials and tribulations that you will likely encounter, along with tips and lessons learned.

Topics include a comprehensive look at:

• Hiring and retaining talent
• Understanding the dynamics of the manager and client relationship
• Creating a winning management proposal
• Taking over a management account
• Handling legal issues and ethical practices
• Managing and mitigating risks

Business Strategies for Real Estate Management Companies provides guidance and insights for many situations that, along with your personal experience and knowledge, can help you take advantage of the opportunities and meet the challenges of the present and future.

Publication Date: 2014
Softcover, 492 pages
ISBN-10: 1-57203-220-0
ISBN-13: 978-1-57203-220-0

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The collaboration of two long-time community management experts, Community Associations: A Guide to Successful Management is a must-have educational resource guide not only for managers of common interest developments, but also for individual members of association boards working with management companies. This new, comprehensive text illustrates the techniques and philosophies unique to managing community associations.

Learn about the history of common interest developments, the different association types, and how to work with boards and members. Establish successful communications between all parties. Discover the marketing and communications strategies that work for this niche. Enhance your accounting, staffing and maintenance practices, and gain a better understanding of how to run a more successful, productive community association management office.

ISBN: 1-57203-132-8

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Edward N. Kelley, CPM Emeritus

This sixth edition of Ed Kelley’s popular best-seller is a practical guide to what’s new in apartment management. The text has been completely revised to reflect the extensive changes that have occurred in the apartment industry over the past five years. Mr. Kelley has been a forerunner in the apartment management industry for many years, and he continues to pioneer new techniques and approaches for the benefit of property owners and managers everywhere. His how-to, hands-on guide covers the basics of ownership, management, and insurance, as well as advanced solutions for marketing, leasing, and tracking residents of rental properties.
A few of the many updated topics in this edition include:

• Extra features in new apartment layouts and amenity packages
• Innovative techniques for tracking residents and minimizing turnover
• Hiring and managing property staff
• Establishing policies to guide property operations
• Leasing policies, the rental application process, and the lease document
• Developing strategies for maximizing rent collections
• Property maintenance, upgrading, and renovations
• How to gain the most from Internet marketing
• Setting and adjusting rents
• Implementing budgeting and planning strategies
• Attracting prospects and curb appeal

Practical Apartment Management is a time-tested, comprehensive guide to apartment management written by a recognized expert in the field. This edition is a must-read for everyone who manages apartments.

IREM, 2009
Hardcover, 416 pages
ISBN: 978-1-57203-141-8

Sixteenth Edition

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Entirely revised and updated, this publication highlights the more current changes within today's economy and their impact on real estate management, including savvy online marketing techniques through social media and other outlets, the impact of sustainability, as well as sound maintenance techniques to keep any property primed for occupancy. Along with covering the foundations of real estate and economics, this sixteenth edition also features more in-depth information on government and real estate, and the effects of the Great Recession.
Students will benefit by:

• Understanding the various property types and the unique challenges of managing each type
• Learning the critical role of the real estate manager and others on the management team
• Learning how to manage properties through management by plan and strong relations with property owners
• Applying innovative uses of social media as a staff recruiting and marketing tool
• Creating sound practices for the physical and financial management of property

IREM, 2011
ISBN-13: 978-1-57203-167-8
ISBN-10: 1-57203-167-0
Hardcover, 472 pages

The IREM Foundation is pleased to publish this revised edition of Valuing a Property Management Company, complete with expanded sections to guide professionals as they determine the value of a company, prepare a company for sale, evaluate a company for acquisition, and contemplate provisions of the sales contract.

Whether selling or gifting a property management company, this publication provides the reader with different methodologies used to establish the value of a property management company.

Throughout this publication, readers will learn:

• the objective of a valuation of the property management company;
• how to analyze the company;
• the process of selling a management company;
• the approaches to valuation; and
• what is involved in structuring the deal.

A final section provides perspectives on lessons learned from those who have bought and sold property management companies as well as insights into alternatives to buying or selling such companies.

Pub date: 2010
Softcover, 46 pages
ISBN: 978-1-57203-164-7

Ever wonder, or been asked, what do property managers really do?  Over 1,400 members of the real estate management profession helped answer that question. 

If you are curious about what those professional told us, you can find it in “What Property Managers Do: IREM Real Estate Management Job Analysis”. In addition to learning what real estate managers do, you will also find out what special knowledge they need to successfully perform their tasks and duties.

This comprehensive study breaks out task and knowledge requirements by a number of demographic categories, including:

• Primary job function (e.g., asset manager, regional manager, officer/director, site manager)
• Type of property managed (e.g., apartment, office building, condo, medical, retail)
• Organization type (e.g., REIT, full-service real estate firm) 
• Size of the company based on number of employees
• Years of experience in real estate management
• Country, state, province, and/or territory where the real estate professional works 

This information can be used by real estate management companies for:

• Recruitment
• Selection
• Performance appraisal
• Compensation
• Training and career development

Publication Date: 2016
Softcover, 103 pages
ISBN: 978-1-57203-238-5