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Before and After Disaster Strikes: Developing the Emergency Procedures Manual, Fourth Edition is designed to be a guide and resource for real estate managers as they create the emergency procedures plan and develop the emergency procedures manual for the properties they manage.

Designed with an all-hazards approach in mind, this fourth edition walks real estate managers through the necessary considerations when preparing for and reacting to a disaster natural or manmade. The focused chapters provide an in-depth exploration of the hazards posed to residential, commercial, industrial, and medical office properties and how they may be addressed.

Covering more than just natural disasters, this edition provides an extensive look at how to address building emergencies from fires, power outages, or hazardous materials spills, to acts of crime and terrorism.

This new edition also includes a section dedicated to exploring and implementing business continuity practices into your emergency procedures plan, demonstrating the importance of business continuity principles, while also providing concrete considerations for how to implement these practices into your business.

Designed to accompany this book is a set of emergency planning forms, which were assembled by the Institute of Real Estate Management (IREM®) and its industry partners. These forms, accessible online, are provided in an effort to help establish a baseline of preparedness for any property, and may be customized or adapted to fit each application.

Publication Date: 2012
Softcover, 305 pages
ISBN-10: 1-57203-171-9
ISBN-13: 978-1-57203-171-5

IREM Members: Download the digital version of this for FREE!

IREM developed this set of simple, practical best practices to guide and support real estate management companies committed to operating their businesses successfully and in a professional manner.  The concept behind these best practices is that there are certain proven solutions and recognized guidelines that are likely to result in greater efficiency, enhanced effectiveness, and ultimately a competitive advantage. 

The 2014 edition contains 57 best practice statements that are organized around four categories:

• The management company
• Client relations
• Management of the property
• Tenant and resident relations

Written by Alan A. Alexander, SCSM, and Richard F. Muhlebach, CPM, CRE, CSM, CRX, RPA

Whether you’re starting your own firm or want to grow an established business, this third edition of Business Strategies for Real Estate Management Companies will show you how to attract and retain clients, market your business more aggressively, expand the services you offer, and boost your company’s profits in today’s changing business climate. This new edition also features six case studies of real estate management companies in their infancy. It provides an inside look into the trials and tribulations that you will likely encounter, along with tips and lessons learned.

Topics include a comprehensive look at:

• Hiring and retaining talent
• Understanding the dynamics of the manager and client relationship
• Creating a winning management proposal
• Taking over a management account
• Handling legal issues and ethical practices
• Managing and mitigating risks

Business Strategies for Real Estate Management Companies provides guidance and insights for many situations that, along with your personal experience and knowledge, can help you take advantage of the opportunities and meet the challenges of the present and future.

Publication Date: 2014
Softcover, 492 pages
ISBN-10: 1-57203-220-0
ISBN-13: 978-1-57203-220-0

By Vickie Gaskill, CPM, ARM, MPM^®

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Whether you are a professional real estate manager or a volunteer member of a community association board, this comprehensive second edition is your guide for addressing the unique aspects of managing a community association.

This must-have resource will help you:

• Understand how to balance the individual needs of property owners with those of the community association
• Provide solutions to problems frequently encountered by community association boards
• Recognize the best practices for accounting, maintenance, and staffing
• Determine the criteria association boards use when selecting a management firm
• Navigate through the best ways to enforce rules and regulations
• Comprehend the risk management factors that must be considered by property owners

Community Associations: A Guide to Successful Management, Second Edition provides insight into creating optimal collaboration between the association board, individual owners, and professional staff. In addition, this book includes enriched exhibits, checklists, and an updated glossary of relevant terminology—making it an invaluable reference guide for community association owners, board members, and professional managers alike.

Copyright: 2019
Format: Hardcover; 312 pages
ISBN: 978-1-57203-264-4

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Edward N. Kelley, CPM Emeritus

This sixth edition of Ed Kelley’s popular best-seller is a practical guide to what’s new in apartment management. The text has been completely revised to reflect the extensive changes that have occurred in the apartment industry over the past five years. Mr. Kelley has been a forerunner in the apartment management industry for many years, and he continues to pioneer new techniques and approaches for the benefit of property owners and managers everywhere. His how-to, hands-on guide covers the basics of ownership, management, and insurance, as well as advanced solutions for marketing, leasing, and tracking residents of rental properties.
A few of the many updated topics in this edition include:

• Extra features in new apartment layouts and amenity packages
• Innovative techniques for tracking residents and minimizing turnover
• Hiring and managing property staff
• Establishing policies to guide property operations
• Leasing policies, the rental application process, and the lease document
• Developing strategies for maximizing rent collections
• Property maintenance, upgrading, and renovations
• How to gain the most from Internet marketing
• Setting and adjusting rents
• Implementing budgeting and planning strategies
• Attracting prospects and curb appeal

Practical Apartment Management is a time-tested, comprehensive guide to apartment management written by a recognized expert in the field. This edition is a must-read for everyone who manages apartments.

IREM, 2009
Hardcover, 416 pages
ISBN: 978-1-57203-141-8

Seventeenth Edition

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This seventeenth edition of Principles of Real Estate Management highlights the current changes within today’s economy and their impact on real estate management, including online marketing techniques through social media and other outlets, the impact of sustainability, as well as sound maintenance techniques to keep any property primed for occupancy. Along with covering the foundations of real estate and economics, this edition also features more in-depth information on marketing and branding with additional images and graphics throughout.

Copyright: 2018
Format: Hardcover; 524 pages
ISBN: 978-1-57203-259-0