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Before and After Disaster Strikes: Developing the Emergency Procedures Manual, Fourth Edition is designed to be a guide and resource for real estate managers as they create the emergency procedures plan and develop the emergency procedures manual for the properties they manage.

Designed with an all-hazards approach in mind, this fourth edition walks real estate managers through the necessary considerations when preparing for and reacting to a disaster natural or manmade. The focused chapters provide an in-depth exploration of the hazards posed to residential, commercial, industrial, and medical office properties and how they may be addressed.

Covering more than just natural disasters, this edition provides an extensive look at how to address building emergencies from fires, power outages, or hazardous materials spills, to acts of crime and terrorism.

This new edition also includes a section dedicated to exploring and implementing business continuity practices into your emergency procedures plan, demonstrating the importance of business continuity principles, while also providing concrete considerations for how to implement these practices into your business.

Designed to accompany this book is a set of emergency planning forms, which were assembled by the Institute of Real Estate Management (IREM®) and its industry partners. These forms, accessible online, are provided in an effort to help establish a baseline of preparedness for any property, and may be customized or adapted to fit each application.

Publication Date: 2012
e-Book, 305 pages
ISBN-10: 1-57203-172-7
ISBN-13: 978-1-57203-172-2

There is never a dull moment in the life of a residential manager. From hiring new employees and balancing the budget, to overseeing construction projects and keeping the apartments leased, every day brings a new challenge and a problem to solve. There is no doubt that residential management is a complex and rewarding field.

The Field Guide for Practical Apartment Management provides managers with the tools and expertise necessary to professionally manage the day-to-day aspects of residential properties. It is a comprehensive guide book that will serve as an ongoing reference tool, and provides many forms and checklists for immediate, on-the-job application.

The Field Guide is organized into four parts that cover all aspects of managing multifamily properties.

Part 1: Human Resources and Relationship Management—putting the team together and managing those responsible for the property’s success.

Part 2: Finance—introducing the accounting and budgeting skills needed to meet the owner’s goals and objectives and providing a foundation for making day-to-day operating decisions.

Part 3: Maintenance and Risk Management—reviewing maintenance and risk management plans, as well as the tools and techniques for conducting inspections to protect residents, guests, and the owner’s asset.

Part 4: Marketing and Leasing—identifying appropriate marketing and leasing strategies and practices to find and retain residents.

The Field Guide for Practical Apartment Management is a comprehensive guide to apartment management, drawing upon the knowledge and experience of over a dozen recognized experts in the field.  The Field Guide is a must-read for everyone who manages apartments, whether they are new to the industry or seasoned veterans.

Copyright: 2015
Softcover; 448 pages

ISBN-10: 1-57203-224-3 
ISBN13: 978-1-57203-224-8

If you like this white paper, you may be interested in the other papers on leadership. For additional white papers feel free to access our papers on leadership.

Every management company, regardless of size, needs an established crisis communication plan. You can’t predict when the next crisis will hit, or what it will be about.  But you can be pretty certain that there is a crisis just around the corner.  Whether it is Ebola, an active shooter, blizzard, measles outbreak, or an act of terrorism—something is coming.

A key component to any emergency preparedness plan is a crisis communication plan.  The communication plan identifies how, and what information you need to provide to tenants, the media, the public, and government officials. 

IREM’s new “Crisis Communication” White Paper covers what you need to consider in constructing a plan for use in any situation.  Every crisis comes with its own specific sets of characteristics that ultimately defy prediction, but there are best practices and protocols that lay a groundwork for response when you are communicating to the people who need information.  You can prepare for the unpredictable by adapting the guidelines provided in “Crisis Communication” to your style and your company’s crisis management philosophy.

Copyright: 2015
Format: PDF; 12 pages

There is a critical connection between maintenance and risk management. Maintaining a property in good condition is the first step towards managing risk associated with real estate management. In fact, a good maintenance program minimizes unexpected expenses and ensures the safety of tenants and staff, while attracting and retaining tenants.

Maintenance and Risk Management for the Real Estate Manager can help you develop a first-rate, proactive, and sustainable property maintenance and risk management program by learning the specifics of planning, implementing, and monitoring property maintenance operations. It is designed to be an ongoing reference tool, and provides many forms and checklists for on-the-job application.

With this book, you will learn:

• How to establish a maintenance and risk management program that aligns with the owner’s goals and objectives
• How to develop a property maintenance and risk management policy and procedure manual
• Strategies to minimize physical, security, and environmental risks
• How to speak knowledgeably with maintenance personnel and contractors to ensure proper, proactive maintenance and efficient, cost-effective operation
• How to maintain a sustainable and efficient property
• The importance of transferring risk through insurance, including various insurance coverage types
• How to plan and implement an emergency and disaster program that keeps the property investment viable before, during, and after a disaster

Copyright: 2015
Softcover; 244 pages
ISBN-10: 1-57203-222-7 
ISBN-13: 978-1-57203-222-4

Richard E. Muhlebach, CPM®
Alan A. Alexander

Click here to read an excerpt from “Chapter 9: Leasing the Shopping Center”

Click here to read an excerpt from “Chapter 11: Marketing the Shopping Center”

The single most comprehensive resource of its kind in the last 10 years, Shopping Center Management and Leasing is a must-have for anyone who owns, manages, or leases any type of shopping center. Learn to manage the challenges unique to shopping centers, such as:

• Working with developers and owners on new orrenovated properties
• Analyzing the trade area to create the best tenant mix
• Negotiating leases and retaining tenants
• Establishing effective management and operations

IREM, 2005
Softcover, 446 pages
ISBN: 1-57203-101-8

Watch co-author Richard F. Muhlebach, CPM, discuss the book.

Click here to view the index.
Click here to view the table of contents

Written by: Lawrence W. Baiamonte, CPM^®; John N. Gallagher, CPM^®; Kenneth Goodacre, CPM^®; Kathleen M. Harmon, CPM^®; ARM^®; Richard F. Muhlebach, CPM^®

Turning around a troubled property ranks among the greatest management challenges that a real estate manager will encounter in their career. While there is no one-size-fits-all template for managing troubled properties or working as a consultant, this Key Report provides solutions and a frame of reference for some of the most common challenges.

Regardless of skill level, real estate managers will find guidance in all key areas when working toward the end goal-turning around a troubled asset. When coming face-to-face with challenges, this report will also help build a comprehensive understanding to evaluate and resolve troubled assets for both residential and commercial property types.

This report also includes in-depth case examples that present scenarios, examine potential problems, and provide solutions for turning around troubled properties, along with the following:

• Economic downturns in relation to troubled properties
• Effective management operations
• Refinancing or restructuring the loan
• Use of vacant space for shopping centers
• Receivership and foreclosure
• Developing an exit strategy

Pub date: 2011
Softcover, 144 pages
ISBN-10 is:1-57203-168-9
ISBN-13 is: 978-157203-168-5

“Fair Housing and Beyond” is offered jointly by the Institute of Real Estate Management (IREM) and the National Apartment Association Education Institute (NAAEI).

This exciting course:

• Uses video-delivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making
• Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes
• Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations

What you will learn:

• The federal protected classes and discrimination
• Statutes that govern protections from discrimination against disability at the federal level
• Fair housing as it relates to property operations

“Fair Housing and Beyond” is appropriate for IREM Members, NAA Members, and others in the housing management industry. Management company executives, property managers, site managers, leasing professionals, maintenance technicians, office administration staff, and vendors all must comply with fair housing law, and would benefit from attending this seminar.

Classroom: The classroom course is 1/2 day, including lunch and breaks. Typical course timeframe is 8:00 a.m. to 5:00 p.m. each day. Select a specific offering of the course from the dropdown menu above for exact dates and times. The course exam is taken online within 7 days after completing the course; instructions to access the exam are provided during the course.

Access to the online course ends when you complete the course or 6 months after registration, whichever comes first.

Cancellation Policy

* Course qualifies for early pricing.
Classroom offerings: Register 30 days or earlier prior to the start date of an eligible course to save $100. Online courses are excluded from early pricing.

Get ready to exceed your client’s expectations. Once you’ve finished this course, you’ll have what it takes to create and oversee quality, proactive maintenance operations that will minimize unexpected expenses and reduce risk. Register today and take your place among the industry’s high level practitioners known for delivering optimum property performance and maximizing value for the owner.

• Make a Plan. Learn to establish, execute and manage a preventive maintenance and risk management program, including budgetary considerations.
• What do you See? Realize the importance of proactive inspections that preserve the owner’s investment, and discover how to implement appropriate risk management strategies that reduce the potential for loss.
• Say What? Explore the ins and outs of major building equipment and systems. Speak knowledgably with maintenance personnel and contractors about how they work, what can go wrong, and guidelines and procedures to ensure proper maintenance and operation.
• The Lowdown on Maintenance Operations Management. Should you use contract workers? What factors should you consider? Learn how to select, manage and oversee the work of contractors. And learn to view your property’s operations from a 30,000-ft. level.

Take this course on its own or together with Budgeting, Cash Flow, and Reporting for Investment Real Estate (FIN402) with the Managing Maintenance & Budgeting Track.

Review the learning objectives of this course.

• Maintenance Forms and Checklists
• Before and After Disaster Strikes, 4th Edition
• Analyzing and Presenting Deep Retrofit Value course series
• IREM White Paper on Property Operations: Crisis Communications

Classroom: The classroom course is 2 days, including lunch and breaks. Typical course timeframe is 8:00 a.m. to 5:00 p.m. each day. Select a specific offering of the course from the dropdown menu above for exact dates and times. The course exam is taken online within 7 days after completing the course; instructions to access the exam are provided during the course.

Access to the online course ends when you complete the course or 6 months after registration, whichever comes first.

Cancellation Policy

8/21/2018
1:00 PM - 2:00 PM CT

Presenters: Doug Chasick, CPM® and Kathi Williams;  Fair Housing Institute

Join Attorney Kathi Williams and Doug Chasick, CPM® from The Fair Housing Institute, Inc. as they explain the differences between service and support animals and FHA and ADA. They’ll also share best practices about managing requests for specific species, breeds, and number of animals. Additional topics include tips for the workflow of processing and evaluating accommodation requests and what constitutes a “reliable source” for verification of requests. Don't miss this fast-moving session on one of today's hottest topics!

Kathelene Williams is a co-founder and Director of The Fair Housing Institute, Inc. a full-service training and consulting firm and is a partner in the Law Firm of Williams & Edelstein, P.C., representing housing industry clients from throughout the country on fair housing and other civil rights matters.  She provides fair housing training to associations, companies, and government entities and contributes to numerous housing industry publications.  Kathi graduated from Indiana University Law School, and participated in the Law Review and Board of Barristers. She is a member of the Review Team for IREM FHS201, “Fair Housing & Beyond” 

Doug Chasick, CPM®, CAPS, CAS, is the President of The Fair Housing Institute, Inc. and is “The Apartment Doctor”, restoring rental health to ailing communities and multifamily professionals for the past 41 years. Awarded his CPM® in 1979, and a member of the IREM National Faculty for eight years, he is a Senior Instructor member of the NAAEI Faculty, leading the Advanced Instructor Training course and NAAEI designation courses. He is the 2010 recipient of the NAAEI ACE Award, a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in Virginia, and has been a member of the FHS201 Review Team since the course was created.

From the IRS to financial institutions to your local retailer, cyberattacks have become an everyday threat. As building management systems, leasing, rent collection, employee payroll, and other real estate management business processes rely more heavily on technology, our industry is not immune to cyberattacks. Learn the steps you need to take to protect company, client, and resident/tenant data as well as your buildings’ systems.  Attend this webinar and:

• Determine how vulnerable your data and systems are to cyberattacks
• Identify ways you can protect your data and systems
• Uncover ways to minimize the impact of an attack

Webinar date: 10/27/2015