8/19/2026
11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour
Presenter: David Holland, CPM® Sales Account Manager - BELFOR Property Restoration
In property management, smells are often the first sign that something is wrong. What starts as a faint odor can signal anything from routine housekeeping issues to serious building, safety, or welfare concerns.
This session explores the operational realities of working in people’s homes and recognizing what common property odors may indicate. Attendees will learn how to evaluate odor complaints, determine when a situation requires escalation, and navigate sensitive scenarios such as unit entry, welfare checks, and hazardous conditions.
Through practical examples and real-world scenarios, property managers and site teams will gain a clearer framework for responding to unusual situations while protecting residents, staff, and ownership.
Learning Objectives:
- Recognize common property odors and understand what building, maintenance, or safety issues they may indicate.
- Evaluate when odor-related complaints require routine follow-up versus immediate escalation.
- Apply practical procedures for documentation, investigation, and professional response in sensitive situations.
David Holland, CPM®, is a property management professional and industry educator who focuses on the operational realities of running residential communities. He began his career in property management in 2016, working first on the maintenance team before moving into leasing, assistant manager, property manager, and eventually regional manager roles. Over the course of his career he earned his ARM and CPM designations, obtained his New York State real estate broker’s license, and was recognized as part of IREM’s 30 Under 30 class of 2020.
David currently serves as a Sales Account Manager with BELFOR Property Restoration, where he works with multifamily and condominium communities on risk awareness, disaster response planning, and operational preparedness. His work focuses on helping property teams recognize early warning signs of building issues, reduce preventable losses, and respond effectively when unexpected events occur.
A longtime IREM volunteer, David serves as the Vice Chair of the IREM Sustainability Committee and has been active in multiple local chapters and national initiatives. He regularly speaks and writes about practical property management topics including maintenance coordination, operational risk, communication skills, and the day-to-day decision making that keeps communities running smoothly.
David is known for delivering practical, field-tested insights that site teams and managers can immediately apply in their daily work.