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The wrong word, the wrong gesture, the wrong impression—cross-cultural blunders can have serious business consequences such as lost customers, lost relationships, and lost opportunities. Managers can gain skill in communicating across cultures by reviewing their own cultural conditioning, examining their experiences with other cultures, watching for discomfort that can signal cultural differences, and modifying their approach to communication.
This interactive course provides guidance on recognizing signs of culture clash and modifying your communication or behavior accordingly. It also recommends some basic guidelines to help you minimize cultural issues and misunderstandings when communicating.