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Managers and leaders need to be able to create and deliver a specific feedback message based on observed performance. Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change.
This interactive course presents practical strategies for delivering feedback to help people deliver the results you need.