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Managing Residential Properties - RES201

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Immerse yourself in this comprehensive course covering residential site management from A to Z.

What you will learn:

  • Human resource and relationship management: Management styles, intergenerational dynamics, employee motivation, recruiting and hiring, employment laws, communication, performance evaluations, fostering productive relationships with owners
  • Property financial management: Accounting, budgeting, measuring cash flow, operating expenses, financial reports, capital expenses
  • Maintenance and risk management: Creating a maintenance and risk management plan, types of maintenance, property inspections, risk management, emergency and disaster planning, insurance, inventory and suppliers, working with contractors, maintenance systems, conservation and recycling, environmental issues
  • Marketing and leasing: Demographics, target markets, comparison grid analysis, marketing strategies and social media, leasing tactics, affordable housing wait list procedures, Fair Housing and Americans with Disabilities Act (ADA) compliance, landlord-tenant laws, lease-term provisions, resident retention strategies

How you will benefit:

  • Improve your property's bottom line and receive recognition from your employer's clients
  • Increase productivity and collaboration among your site management staff
  • Secure a reputation as a manager who knows what it takes to achieve the owners' objectives

Standard Calculator Required: Note that a standard calculator is required for this course.

Click here to review the learning objectives for RES201.

If you are taking this course to earn the ARM certification, check out the ARM Track to meet the full ARM requirements for ethics, education, and exam. 


Related Readings: To order, click here.

Principles of Real Estate Management, Sixteenth Edition
New Revised Edition!
Entirely revised and updated, this publication highlights the more current changes within today's economy and their impact on real estate management, including savvy online marketing techniques through social media and other outlets, the impact of sustainability, as well as sound maintenance techniques to keep any property primed for occupancy. Along with covering the foundations of real estate and economics, this sixteenth edition also features more in-depth information on government and real estate, and the effects of the Great Recession.
Students will benefit by:

  • Understanding the various property types and the unique challenges of managing each type
  • Learning the critical role of the real estate manager and others on the management team
  • Learning how to manage properties through management by plan and strong relations with property owners
  • Applying innovative uses of social media as a staff recruiting and marketing tool
  • Creating sound practices for the physical and financial management of property

    Order #971

    Price: $47.95 Member Price; $59.95 Regular Price

Practical Apartment Management, Sixth Edition
Edward N. Kelley, CPM Emeritus
This sixth edition of Ed Kelley’s popular best-seller is a practical guide to what’s new in apartment management. The text has been completely revised to reflect the extensive changes that have occurred in the apartment industry over the past five years. Mr. Kelley has been a forerunner in the apartment management industry for many years, and he continues to pioneer new techniques and approaches for the benefit of property owners and managers everywhere. His how-to, hands-on guide covers the basics of ownership, management, and insurance, as well as advanced solutions for marketing, leasing, and tracking residents of rental properties.
A few of the many updated topics in this edition include:

  • Extra features in new apartment layouts and amenity packages
  • Innovative techniques for tracking residents and minimizing turnover
  • Hiring and managing property staff
  • Establishing policies to guide property operations
  • Leasing policies, the rental application process, and the lease document
  • Developing strategies for maximizing rent collections
  • Property maintenance, upgrading, and renovations
  • How to gain the most from Internet marketing
  • Setting and adjusting rents
  • Implementing budgeting and planning strategies
  • Attracting prospects and curb appeal

Order #784

Price: $47.95 Member Price; $59.95 Regular Price

The online course takes approximately 12 hours to complete.

Access to the online course ends when you complete the course or 6 months after registration, whichever comes first.

Cancellation Policy

Member Price: $615.00
Regular Price: $770.00

Prices are for U.S. offerings.
Please contact sponsor for international offering prices.


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