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Course

It`s A Bird, It`s A Plane, It`s Great Customer Service

Member price:

$59.00

Your price:

$ 99.00

Location details:

Course Description

In today’s competitive market it is more important than ever to create a strong service culture supported by skills to build loyal relationships with your customers and a better working environment for your employees.  This interactive course gives the tools needed for attendees to take on tough situations and soar with the confidence of a Super Hero, meaning better retention and a direct positive impact to the community’s bottom-line and reputation.

In this one-hour course, Megan Orser, NALP and Partner at Smart Apartment Solutins & Smart Moves, LLC, looks at personal and real-life scenarios from outside of our industry, reading body language, recognizing and responding to tone. You will walk away with confidence to handle even those most villainous of difficult situations.

Topics include:

  • What is customer service
  • Critical customer service moments
  • Legendary customer service
  • Customer service and body language

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