Course Description
To communicate clearly with each generation in today’s workplace, you need to understand the political, societal, and technological events that shaped each generation’s core beliefs and values. Once you understand the history, traits, and culture of each generation, you can then better speak each generation’s language, which builds rapport and trust. The result? Higher sales, improved bottom-line results, and increased employee retention.
Learning Objectives:
- Recognize the key events or experiences that shape each generation
- Apply communication strategies that will foster effective relationship building
- Identify generational strengths to leverage when building a cohesive team
Review our course policies and procedures page for further information