Stellar Customer Service: Part 1 - Get and Keep Your Customers Connected

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$ 99.00

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Course Description

Do you want your team to deliver exceptional customer service? It’s time to kick it up a notch with our three-part series on how you can exceed your customers’ expectations, every day, along with tactics you can use to diffuse difficult situations. This series is perfect for new team members, for staff taking on additional responsibilities and is a great refresher for leaders at all levels. Participants will discover how to get and keep their customers connected, diffuse difficult situations, and what to do when generations collide.

Part 1 – Get and Keep Your Customers Connected

If you want to deliver positively outrageous service, keeping your customers connected to you is critical. Your ability to engage, guide and satisfy your customers is integral to your success as a leader. Great service starts with how you build relationships and earn trust - that’s the basis of gaining and maintaining successful connections with your customers.

After this session, attendees will be able to:

  • Assess how you build relationships
  • Understand your audience
  • Diagnose the right problem
  • Create a strategy to keep your customers connected - to you

For more information or to register for part 2 & 3 of the Stellar Customer Service series, click on the links below:

Stellar Customer Service: Part 2 – Diffusing Difficult Situations
Stellar Customer Service: Part 3 – How to Retain, Restore, and Reboot

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