Course Description
Do you want your team to deliver exceptional customer service? It’s time to kick it up a notch with our three-part series on how you can exceed your customers’ expectations, every day, along with tactics you can use to diffuse difficult situations. This series is perfect for new team members, for staff taking on additional responsibilities and is a great refresher for leaders at all levels. Participants will discover how to get and keep their customers connected, diffuse difficult situations, and what to do when generations collide.
Part 2 – Diffusing Difficult Situations
Have you ever experienced a difficult or challenging situation with a customer? Of course, nearly everyone has. Conflict affects us every day, with our clients and customers, our vendors and our co-workers. We’ll focus on strategies you can use to diffuse difficult situations, every day.
After this session, attendees will be able to:
- Recognize where difficult situations arise
- Understand 4 common mistakes
- Learn 6 tactics for managing conflict
- Discover strategies to use today
For more information or to register for part 1 & 3 of the Stellar Customer Service series, click on the links below:
Stellar Customer Service: Part 1 – Get and Keep Your Customers Connected
Stellar Customer Service: Part 3 – How to Retain, Restore, and Reboot
Review our course policies and procedures page for further information