01/27/2027
11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour
Presenter: Angela Gomez-Jones, RPA, CPM®
Every year, tenants ask the same question of property managers: “Why is my CAM bill so high?” Whether you’re new to the role or tired of reconciling from a patchwork of spreadsheets, this one-hour session gives you a clear, practical foundation in Common Area Maintenance (CAM) so you can handle reconciliation with confidence and handle tenant questions with confidence.
We’ll start with the basics: what CAM is, what typically goes into the CAM pool, and how to calculate each tenant’s pro rata share. From there, we will compare the most common lease structures, from gross to modified gross to triple net (NNN), and show how provisions like base years, expense caps, and gross-ups change what each tenant actually pays. Finally, we’ll walk through the reconciliation process from start to finish: gathering expenses, comparing actual costs against estimated payments, and preparing a statement that tenants can understand. You’ll also learn how to present the results so that fewer bills turn into disputes.
Designed for property managers, assistant property managers, accounting staff, and anyone who touches lease administration, this session is ideal for newer team members who need a solid footing and for experienced professionals who want a refresher they can share with their team. You’ll leave with a framework you can apply to your very next reconciliation.
By the end of this session, you will be able to:
- Explain what CAM is and calculate a tenant’s share. Identify what belongs in the CAM pool, understand why reconciliation is done annually, and calculate pro rata shares accurately.
- Compare common lease structures and how each handles CAM. Distinguish gross, modified gross, and NNN leases, and recognize how base years and expense caps affect tenant charges.
- Walk through the reconciliation process from start to finish. Follow each step from collecting expenses to delivering the final statement, including how to communicate results clearly to tenants.
Why Attend
- Gain a repeatable process you can bring back to your team
- Learn the “why” behind the numbers, not just the formulas
- Reduce errors, tenant pushback, and year-end scrambling
- Build confidence explaining charges to tenants
Who Should Attend: Property managers, assistant property managers, property accountants, lease administrators, and anyone new to CAM or looking for a practical refresher.
During her over 20-year career in property management, Angela Gomez-Jones managed or had oversight of almost every product type in numerous markets for a multitude of ownership groups.
Angela has since turned her career towards real estate focused recruiting and consulting with Endeavor Agency. Endeavor primarily serves the CRE space having recruited top talent for the leading property and asset management firms in the industry. Based in Irvine (CA), Endeavor’s deep network covers multiple markets including California, New York, Pacific Northwest, Chicago, Boston, Texas and Atlanta.
Angela is President of CREW Orange County and is also a member of IREM OC having received her CPM designation December of 2021. She obtained her RPA designation in 2016 from BOMI and was BOMA OC’s 2019 President.
Angela is also a member of Cal State Fullerton’s Real Estate Association (REA) board, which named her Commercial Real Estate Woman of the Year for 2025.