Staffing a Residential Management Team: Communication and Conflict Resolution 2021

Member price:


Your price:

$ 99.00


11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour

Presenter: Robin Stinson, CPM®

Managers need to communicate with many people, and managing employees involves an understanding of communication skills as well as the various styles of conflict resolution. Join Robin Stinson, CPM®, as she discusses active listening and nonverbal communication skills that break down communication barriers and enable more effective problem solving among employees.

Learning Objective:

  • Recognize common communication barriers
  • Demonstrate active listening
  • Interpret nonverbal behavior
  • Compare conflict resolution styles
  • Recognize problem-solving guidelines

Robin Stinson’s 25+ years in senior level property/asset management and as a CPM®, provides a wealth of experience and insight. Managing an extremely diverse portfolio across the US has presented challenges that have yielded rewards unlike any other. Whether it be new development, rehab, stabilization or repositioning the people have proven to be a company's greatest asset.

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