The Power of One Customer Experience From Prospect to Renewal

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11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour

Sponsored by Industry Partner: 

Presenter: Paul Yount, Multifamily Industry Principal

From the moment they become interested in your community, renters are embarking on a journey. The destination is their dream apartment. Offering a smooth experience can seal the deal. From being easily found in searches to answering all (prospect and resident) questions in a matter of minutes (not hours or days) to making it simple for applicants to verify their identifies, can make long-lasting positive impressions.

Learning Objectives

  • Discover how to create smooth customer experiences despite staffing challenges
  • Get a clear picture of fraud risk, warning signs and ways to protect yourself
  • Learn how to leverage automation so you never miss opportunities

Paul joined Yardi in 2012 and works closely with Yardi’s clients to improve the multifamily rental experience. This includes introducing new technologies and concepts such as bots, virtual leasing assistants and additional use of artificial intelligence and automation for ID and income verification. His contributions have been instrumental in the early and ongoing success of the RentCafe suite of products.

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