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Happily Ever After: Maximizing Your Retention Awesomeness

Member price:


Your price:

$ 99.00


11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour

Presenter: Megan Orser

Seasoned property professionals know that the renewal process starts before our resident moves in and their experiences and involvement during their lease will affect their decision to stay or go.

Happily Ever After ignites inspiration by demonstrating how the renewal process builds value and directly impacts the bottom line.

This educational offering incorporates renewal plans, tested and true promotional events, sample renewal letters and a spreadsheet that keeps the whole renewal process on track for success.

Learning Objectives:

  • Find ways to impact the likelihood to renew metrics
  • Gain insights to what the residents really want from their community, and how to provide it to their customers
  • Discover new ideas that they can apply today

Smart Chick Megan, brought to you by Smart Apartment Solutions encompasses over twenty-one years of  industry experience and three decades of generational perspective in the profession of apartment management; she is also your 2020 NAA Excel Award recipient for NALP of the Year!

With a degree in Marketing and Communications from the University of Michigan, this Smart Chick also carries accreditations such as the HCCP, NALP and is currently pursuing her Michigan Brokers license.

Megan is the daughter of owner and Broker Smart Girl Dawn Ford, CPM, HCCP, AFT and together with her succession business partner and CFO Smart Guy Cal, they oversee operations for Smart Apartment Solutions, a service provider and Smart Moves LLC, their Property Management Company specializing in fee-managed Residential and Commercial properties.

While not in the office or on-site working in the trenches, you will find this practitioner serving on local, state and national committees (11 to be exact) and councils including IREM, NAA and NAAEI, along with three board positions with her local and State affiliates, DMAA, WAAA, PMAM and this couldn’t be done without the support of the team at Smart HQ, Smarties Makita, Cal, Antoinne and Kelly.

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