09/30/2026
11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour
Presenter: Megan Orser, Smart Apartment Solutions
This program is designed for maintenance professionals, housekeeping staff, cleaners, groundskeepers, and any contractors who interact with residents on a regular basis.
Every interaction your team has, whether it's a work order, a hallway conversation, or a routine inspection, carries fair housing implications. Even well-intentioned actions or offhand comments can create serious consequences for your staff and your company. That's why understanding fair housing isn't optional for maintenance teams; it's essential.
Many housing providers overlook the fact that maintenance staff need fair housing training just as much as leasing and management teams do. Maintenance professionals often have more face-to-face contact with residents than anyone else on staff. That makes them the true front line of your property. It means they need to be equipped to handle that responsibility with confidence.
This training gives your team the tools to recognize a potential fair housing issue, respond the right way in the moment, and document and report it properly. When your maintenance staff knows what to look for and what to do, you protect them, you protect your residents, and you protect your business.
In this session, we'll cover:
- Introduction to the Fair Housing Act
- Understanding protected classes
- Common fair housing pitfalls maintenance teams encounter
- Best practices for staying compliant on the job
Smart Chick Megan, brought to you by Smart Apartment Solutions encompasses over twenty-one years of industry experience and three decades of generational perspective in the profession of apartment management; she is also your 2020 NAA Excel Award recipient for NALP of the Year!
With a degree in Marketing and Communications from the University of Michigan, this Smart Chick also carries accreditations such as the HCCP, NALP and is currently pursuing her Michigan Brokers license.
Megan is the daughter of owner and Broker Smart Girl Dawn Ford, CPM, HCCP, AFT and together with her succession business partner and CFO Smart Guy Cal, they oversee operations for Smart Apartment Solutions, a service provider and Smart Moves LLC, their Property Management Company specializing in fee-managed Residential and Commercial properties.
While not in the office or on-site working in the trenches, you will find this practitioner serving on local, state and national committees (11 to be exact) and councils including IREM, NAA and NAAEI, along with three board positions with her local and State affiliates, DMAA, WAAA, PMAM and this couldn’t be done without the support of the team at Smart HQ, Smarties Makita, Cal, Antoinne and Kelly.