Fair Housing for Maintenance Staff

Member price:


Your price:

$ 99.00


11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour

Presenter: Paul Flogstad

Over 60 % of fair housing violations reported to HUD come from some sort of maintenance issue. Maintenance staff have the most interaction with residents and thereby have the most potential for fair housing violations. It is imperative that your staff have the latest fair housing information in order to avoid a complaint.

Maintenance staff typically have many questions on proper procedures relative to fair housing. This course will answer the most common concerns and provide answers and tips on how to handle many situations. We will explore common scenarios and what the proper response should be.

This course will cover all aspects of fair housing for maintenance personnel as well as numerous tips on proper procedures.

Learning objectives:

  • What are the protected classes
  • What are the costs related to a fair housing violation
  • What is fair housing
  • What are reasonable accommodations
  • What are the best practices for maintenance staff
  • How often is training needed
  • What is a reasonable modification
  • How do I safely interact with residents at my property
  • Assistant animals
  • Steering
  • Sexual harassment

Paul Flogstad Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.

Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds.

Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs.

Paul holds numerous professional property management designations. He has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.

Some of his designations include:

  • Certified Occupancy Specialist
  • Certified Manager of Housing
  • Certified Manager of Maintenance
  • Certified Fair Housing Specialist
  • Site Based Budgeting Specialist
  • Tax Credit Specialist
  • Certified Advanced Tax Credit Specialist
  • Blended Occupancy Specialist
  • Certified Section 515 Specialist
  • Certified Instructor for South Dakota Real Estate Commission
  • Certified Instructor for North Dakota Real estate Commission
  • Certified Instructor for Minnesota Department of Commerce
  • Certified Instructor for Colorado Real Estate Commission
  • Expert witness in federal and state courts in South Dakota, Minnesota, and Iowa
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