IREM course, certification exam, and webinar information & policies
As of November 2023
Registration cancellation policy
To have consideration for a registration refund or transfer, we require that you contact us in advance of your course/exam/webinar at cancellation@irem.org or (800) 837-0706. The chart below describes our cancellation policy based on the timeframe in which you provide written notice. IREM does not provide extensions for any courses.
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More than 72 hours before course start time
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24-72 hours before course start time
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Less than 24 hours before course start time
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Classroom course
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Full refund or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months; after 6 months credit is non-refundable)
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Refund less a cancellation fee of $75 or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months; after 6 months credit is non-refundable)
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Non-refundable and non-transferable
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Live online course
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Full refund or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months; after 6 months credit is non-refundable)
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Refund less a cancellation fee of $75 or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months; after 6 months credit is non-refundable)
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Non-refundable and non-transferable
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Self-paced online course
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Non-refundable and non-transferable
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Non-refundable and non-transferable
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Non-refundable and non-transferable
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Webinar
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Full refund or transfer to another webinar (credit available for up to 6 months; after 6 months credit is non-refundable)
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Non-refundable and non-transferable; 30-day access to recording after live webinar
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Non-refundable and non-transferable; 30-day access to recording after live webinar
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Note: IREM may from time to time find it necessary to cancel a classroom course, live online course, or webinar. In such cases, your registration fee will be fully refunded. However, IREM assumes no liability for any expenses incurred other than the registration fee.
Accessing courses and webinars
All courses, webinars, and related materials are accessed through IREM Learning.
After registering for a course, you will receive an email with a receipt for your registration and then a second registration confirmation email with more detailed instructions, including accessing the course.
After registering for a webinar, you will receive an email that includes a receipt and details about accessing the webinar.
All emails are sent to your primary email on file, which is also your username for accessing IREM Learning. If you do not receive these emails, please check your junk or spam folders.
The chart below outlines the amount of time you will have access to courses and webinars. IREM does not provide extensions for courses.
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Type
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Access in IREM Learning – deadlines for completion
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Self-paced online course
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12 months from date of registration, including access to the course exam
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Live online course
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30 days from last day of instruction, including access to the course exam
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Classroom course
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30 days from last day of instruction, including access to the course exam
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COM exam
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30 days from date of registration (if you register for the independent exam)
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ARM Track (self-paced online)
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12 months from date of registration to complete all 3 elements, including access to exams
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ACoM Track (self-paced online)
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12 months from date of registration to complete all 3 elements, including access to exams
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ARM Track (classroom)
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30 days from last day of RES201 or MXD201 instruction, including access to exams
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ACoM Track (classroom)
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30 days from last day of CML201 or MXD201 instruction, including access to exams
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Webinar
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Recording available for 30 days after webinar
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Accessing and scheduling certification exams
All certification exams are taken with a live online proctor through ProctorU and are accessed through IREM Learning. For more information about live online proctoring and how to schedule your exam, click here.
After registering for a certification exam, you will receive an email with a receipt for your registration and then a second registration confirmation email with more detailed instructions. All emails are sent to your primary email on file, which is also your username for accessing IREM Learning. If you do not see one or both of these emails, please check your junk or spam folders.
Certification exams are open book, which means you may only access IREM course materials during the exam - either a hard copy (which you downloaded from your course offering) or a digital PDF version.
The chart below shows each exam and the respective completion deadline. This deadline is also communicated to you via your course registration emails and in your offering on IREM Learning. IREM does not provide extensions for certification exams.
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Exam
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Exam completion deadline
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ACoM certification exam
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Exam registration only – 30 days from the date of registration
Classroom ACoM Track – 30 days from last day of CML201 or MXD201 instruction
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ARM certification exam
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Exam registration only – 30 days from the date of registration
Classroom ARM Track – 30 days from last day of RES201 or MXD201 instruction
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CPM Capstone
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MPSA – 7 days from last day of two-day MPSA Prep Course
CPM certification exam – 30 days from last day of two-day MPSA Prep Course
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Independent Management Plan
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12 months from date of registration
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Results for all certification exams are calculated immediately upon submission. An exam score of 70% or better is needed to pass the CPM, ARM, and ACoM certification exams and the MPSA.
Technical requirements and considerations
- Laptop computer or desktop computer (tablets and cell phones are not permitted)
- Reliable internet connection
- Built-in or external webcam
- Speaker to hear the class
- Microphone to speak to the class
- A standard calculator or the calculator on your laptop
- Ability to access a Zoom meeting via a desktop or laptop computer
- Cell phones are not permitted during exam time
- Only one screen can be used for the exam
For additional technical requirements for certification exams, click here.
ADA reasonable accommodation requests
IREM provides students with reasonable accommodations in accordance with ADA/Section 504 and applicable state law. Accommodation requests must be received at least 10 business days (5 business days for MPSA) before scheduled exam/course. Please complete this online form to submit your request.