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Course policies and procedures

IREM course information & policies

As of February 2022

Registration cancellation policy

To have consideration for a refund or course transfer, we require that you contact us in advance of the course at getinfo@irem.org or (800) 837-0706. The chart below describes our cancellation policy based on the period in which you provide notice.

3+ business days

   1-2 business days

Day of course or no-show

Classroom course

Full refund or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months: after 6 months credit is nonrefundable)

Refund less a cancellation fee of $75 or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months: after 6 months credit is nonrefundable)

Non-refundable and non-transferable

Live online course

Refund less a cancellation fee of $75 or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months: after 6 months credit is nonrefundable)

Refund less a cancellation fee of $75 or transfer to another classroom, live online, or self-paced online course (credit available for up to 6 months: after 6 months credit is nonrefundable)

Non-refundable and non-transferable

Self-paced online course

Non-refundable and non-transferable

Non-refundable and non-transferable

Non-refundable and non-transferable

Webinar

Full refund or transfer to

another classroom, live online, or self-paced online course (credit available for up to 6 months: after 6 months credit is nonrefundable)

Credit valid for up to 6

months of cancellation to be used toward future webinar (credit available for up to 6 months: after 6 months credit is nonrefundable)

Non-refundable and non-transferable

Note: IREM may from time to time find it necessary to cancel a classroom course, live online course, or webinar. In such cases, your registration fee will be fully refunded. However, IREM assumes no liability for any expenses incurred other than the registration fee.

IREM does not provide extensions for any courses or exams.

Accessing courses and exams

All courses, exams, and appropriate materials are accessed through IREM Learning. When registering for a course or exam, you will receive registration confirmations with further instructions. If you do not see a course registration confirmation, please check your junk or spam folders. They are sent to the primary email on file – the one used to log into irem.org.

The chart below outlines the amount of time you will have access to each type.

Type

Access in IREM Learning (full completion)

Self-paced online course

12 months from registration

Live online course

30 days from last day of instruction

Classroom course

30 days from last day of instruction

Certification exam (ACoM, ARM®, CPM®)

30 days from registration

CPM Capstone

MPSA – 7 days from last day of instruction
CPM exam – 30 days from last day of MPSA Prep Course

Independent management plan

12 months from registration

ARM Track (self-paced online)

12 months from registration to complete all 3 elements

ACoM Track (self-paced online)

12 months from registration to complete all 3 elements

ARM Track (classroom)

30 days from last day of RES201 instruction

ACoM Track (classroom) 

30 days from last day of CML201 instruction

Webinar  

Recording available for 30 days after webinar

Course exams

Scheduling exams and exam information

All certification exams are taken with a live online proctor through ProctorU. For more information about live online proctoring and how to schedule your exam, click here.

All exams are open book, which means you may only access IREM course materials - either a hard copy or PDF version during the exam.

The chart below shows each individual exam and the respective completion deadline. This deadline is also communicated to you via your course registration.

Exam

Exam completion deadline

ACoM

30 days from the date of registration   

ARM

30 days from the date of registration

CAM

30 days from the registration date to complete the exam
(if you register for the independent exam).

CPM

30 days from last day of MPSA prep instruction

MPSA

7 days from last day of MPSA prep instruction

Self-paced online course

Available through the duration of the course access

Classroom course

30 days from last day of instruction

Live online course

30 days from last day of instruction


Results for all exams are calculated immediately upon submission. Individuals will also receive an email confirming their results. An exam score of 70% or better is needed to pass the CPM, ARM, and ACoM certification exams and the MPSA exam.

Technical requirements and considerations
  • Laptop computer, desktop computer, or tablet*
  • Reliable internet connection
  • Built-in or external webcam
  • Speaker to hear the class
  • Microphone to speak to the class
  • A standard calculator or the calculator on your laptop
  • Ability to access a Zoom meeting
  • Cell phones are not permitted during exam time
  • Only one screen can be used for the exam

*Tablets are not allowed for certification exams. For additional technical requirements for certification exams, click here

ADA resonable accommodation requests

IREM provides students with reasonable accommodations in accordance with ADA/Section 504 and applicable state law. Students may contact us at getinfo@irem.org or (800) 837-0706.

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