Course Description
Presenter: Candice Manning, CALP, CAM, NAAEI, Director of Workforce Development, Education & Digital Strategy - Maryland Multi-Housing Association
Every professional faces moments where emotions run high and communication breaks down. In this session, you’ll learn how to navigate difficult workplace conversations with composure, confidence, and clarity. You’ll explore the connection between emotions, feelings, and behavior and gain awareness of ow these elements shapes our responses. The course will provide you with tools to recognize emotional triggers, regulate reactions, and engage in productive dialogue even when tension rises. Through practical strategies rooted in emotional intelligence, leaders and team members alike will learn how to manage pressure with professionalism and grace, turning emotionally charged moments into opportunities for understanding and growth.
Learning objectives:
- Articulate “why” conversations at work are difficult
- Discuss the correlation between emotions, feelings and behavior
- Identify and recognize emotional triggers at work
- Employ strategies to reduce emotionally driven behavior
Candice Manning has over 20 years of sales experience, working more than 15 years in the property management realm. Leading teams as large as 28 and as small as six, Candice is passionate about people and team development. Holding a degree in Speech Communication/Broadcasting, she has been able to utilize her background in communication to successfully master the craft of relationship building, reducing vacancies, and increasing profit for multiple corporations. Candice also employs her background to create and facilitate classes that enhance skills and drive results on the community. Simply put, she prides herself on creating classes that encourage a mindset to change behavior and drive performance.
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