Course Description
At most communities, the maintenance professionals are "the face of the company". They have the most contact with residents and are therefore most likely to be involved in a fair housing issue. Many fair housing complaints arise from team members trying to be helpful, but they're unaware of proper procedure or just plain unaware of fair housing compliance protocols. While it’s impossible to prevent all fair housing complaints, regularly scheduled training of everyone in a customer-facing role can lessen the possibility of being named in a fair housing complaint or lawsuit.
With the fast-moving and often confusing changes seemingly happening daily in our industry, uncertainty is creating worry, anxiety, frustration, anger, and questions—lots of questions, from and related to customers trying to get information and service. Are your maintenance professionals trained to effectively and appropriately answer the most common questions asked by those residents and prospects?
To ensure fair housing compliance, it is essential that everyone on the maintenance team can respond to the most asked questions with a fair-housing-friendly answer, even if that answer is simply to direct the question to the manager.
Learning objectives:
- Ensure awareness of current fair housing requirements and suggested strategies for effective compliance
- Learn how to effectively answer the most asked questions heard by maintenance professionals
- Understand special considerations required for the effective practice of fair housing by maintenance staff
Review our course policies and procedures page for further information