Course Description
Presenter: Jeff Lapin, CPM®, ARM®, DREI
At some point in their career, every property manager has or will have to manage emergencies at their properties, including fires, floods, injuries, blackouts, and even active shooter situations. Most of us recognize this and hope that when that time comes, we, our staff, and our contractors will be able to effectively control the situation, protect the residents, preserve the property, deal with the aftermath (including processing an insurance claim) and restore normal operations. Hope, however, is not a plan.
In this course, the first of a two-course series about emergency management, IREM® instructor Jeff Lapin, CPM®, ARM®, DREI, covers how having a predetermined and rehearsed emergency plan for each property can reduce stress, demonstrate proper diligence, aid in controlling the situation, and put the right actions in the right order when all heck is breaking loose.
You’ll start by tackling the hardest part—building your emergency plan. Jeff will walk you through a step-by-step process of thinking through what the most likely emergencies are at any given property so you can then form a logical plan, with the assistance of your team, for managing those emergencies.
Learning objectives:
- Set the basic steps involved in creating a customized emergency plan for each property you manage
- Formulate a plan that addresses the steps needed in the most likely emergencies at your properties
- Understand how to test your plans in a tabletop exercise designed to simulate the conditions that can be expected during an emergency
Jeffrey Lapin, CPM®, ARM®, DREI, is an expert with over 40 years of experience in commercial and residential real estate management and operations that include standards of practice, policies and procedures for maintenance, property management, risk management, and financial operations. He is a content creator and frequent presenter of educational programs for IREM and was a co-owner of an emergency management consulting firm in California.
Review our course policies and procedures page for further information