Course Description
Presenter: Salvatore Dragone, CPM®, CCIM
Effective property management requires seeing what others may overlook, responding to maintenance concerns and poor workmanship, and taking action to reduce risk. In this course, Salvatore Dragone, CPM®, CCIM, explains how thorough property tours and inspections can help you evaluate both a property’s condition and the effectiveness of its management.
You'll learn how to strengthen your powers of observation, use checklists to support consistency, and look beyond visible problems to identify practical solutions. The course also explores how effective inspections can help uncover deferred maintenance, assess workmanship, and address conditions before they become larger concerns.
By applying a more intentional and systematic approach to property tours, you'll be better prepared to protect the property, improve performance, and reduce operational risk.
Learning objectives:
- Apply observation techniques to identify property conditions and potential concerns
- Use a checklist to conduct property tours and inspections consistently
- Identify practical solutions for deferred maintenance and workmanship concerns
- Recognize and address conditions that may create operational or property risk

Salvatore Dragone, CPM®, CCIM, is Principal and Director of Property Management for Rubenstein Partners, L.P. In this role, he oversees and manages property management efforts for assets owned by Rubenstein Properties Fund and its affiliates. He is also an Adjunct Instructor at Drexel University.
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