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International News

IREM Welcomes Its Newest International Members

July 2018

Rahul Brahmbhatt, ARM- Canada
Deborah Baker, ARM- Canada
Maria Trotea, ARM- Canada
Aaron Tylek, ARM- Canada
Serghei Neth, CPM- Canada

June 2018

Marvin Cox, ACoM- Cayman Islands
Shigeto Yonekura, CPM- Japan
Kenichi Hirota, CPM- Japan
Rodrigo Cunha, ARM- Brazil
Steven Gilette, ARM- Canada
Jessica Greenberg, CPM- Canada
Tricia Harris, CPM- Jamaica
Christina Stus, ACoM- Canada
Christina Stus, CPM- Canada
Ivy Wilson, ARM- Canada
Sinmisola Oyenuga, CPM- Canada
Michele Askew, CPM- Canada

30 Outstanding Young Professionals Recognized by IREM
(July 6, 2018) –  Exceptional next-generation leaders from four different countries who are committed to IREM and the real estate management industry have been recognized by IREM as its 2018 class of 30 Under 30. Coming from 30 different companies and managing all types of properties, these young professionals have made notable contributions to the industry and are being recognized for their career success thus far, as well as their leadership and community involvement.

This year’s 30 Under 30 include CPM Members, CPM Candidates, ARM Members and Associate Members. They come from large companies and small. In addition to members from across the United States, young professionals from Japan, Kazakhstan, and South Africa also are being recognized for their accomplishments.

IREM strives to engage the next generation of real estate management professionals through programs such as 30 Under 30. Distinguishing top talent in the industry provides open doors and new opportunities in their professional careers.

Recipients are being recognized in the July/August issue of JPM and will be further acknowledged at the IREM Global Summit taking place September 26-28 in Hollywood/Ft. Lauderdale, Fla.

Johannesburg Program Boasts Successful Second Year
(June 13, 2018) – Last week, for the second year in a row, promising students from the University of Witswatersrand (Wits), in Johannesburg, sat for the CPM final exams to complete their journeys to become CPM Members. They will join the nine CPM Members and 11 Candidates who have already graduated from this program since its inception last year. Their instructor, Fred Prassas, CPM, observed, “The students were energized by the challenges presented, learning to transform theory into applied knowledge.”

IREM’s partnership with Wits University and the South African Institute of Black Practitioners (SAIBPP) provides Wits University real estate students the opportunity to become IREM members by completing all the education requirements locally. All parties involved are hopeful that the program will become part of the standard winter offerings at the university.

IREM became affiliated with SAIBPP in the early 1990s through Mr. Saul Gumede, CPM, and IREM’s first member in South Africa, who fostered the signing of the first protocol between the organizations. Since he joined IREM, Mr. Gumede has worked tirelessly to build an IREM membership base in South Africa. He is excited to see his vision come to fruition with this program. Gumede states, “The South African property industry will benefit from the IREM courses conducted in Johannesburg over the past two years. Already the program has had close to 50 students to date.”

The South African government does not currently recognize a formal accreditation program or designation for property management. Local organizers are confident that the IREM curriculum will become the standard for real estate management practitioners in South Africa.

IREM’s program in South Africa was recently recognized by the American Society of Association Executives (ASAE) and will be awarded a 2018 Power of A Silver Award. The Power of A Awards recognize a select number of organizations annually that distinguish themselves with innovative, effective and broad-reaching programs and activities that positively impact the U.S. and the world.

A Productive Visit to Asia for IREM’s President
(May 9, 2018) –  IREM President Don Wilkerson, CPM, recently concluded a successful leadership visit to Taipei, Taiwan, Seoul, Korea and Shanghai.

In Taipei, Mr. Wilkerson met with staff of ERA-Taiwan to discuss potentially entering into a licensing agreement to start offering CPM programming in Taiwan. ERA-Taiwan successfully offers CCIM courses locally and serves as the secretariat for the CCIM Taiwan chapter. He also toured Taipei 101, the world’s tallest LEED Platinum Certified building.

While in Korea, Mr. Wilkerson swore in 25 new CPM Members and two candidates who were joining the Korea Chapter. He also held multiple business meetings with chapter leaders, administrators and local instructors. One of Korea Chapter’s newest members, Mr. Seok Heon Moon, took Mr. Wilkerson on a tour of the recently completed Signiel Residence, which he manages on behalf of Dowoo C&D Investment Consulting Company. Signiel Residence is a luxury condominium project which occupies the 42nd to 71st floors of Lotte Tower, the fifth tallest building in the world.

A highlight of Mr. Wilkerson’s time in Shanghai was speaking about the key functions of asset management to an estimated 800 people at the China Shanghai International Facility Management Summit and Trade Show, hosted by the Shanghai Property Management Association. The trade show is a China-wide event and boasts more than 20,000 participants. He was also invited to speak about the benefits of joining IREM at a marketing event held by the China Shanghai Chapter. In addition to these activities, Mr. Wilkerson met with China Shanghai Chapter officers and local instructors, as well as with IREM’s education licensee in China, Leiden Education Management.

Upon his return to the U.S., Mr. Wilkerson stated, “I believe this trip to Asia will be remembered as a transformational one for IREM’s international program. I see great potential in Taiwan and I am confident that with IREM support, the Shanghai China and Korea Chapters will continue to thrive.”

IREM Education Expands to Poland
(November 10, 2017) – The Institute of Real Estate Management (IREM) entered into a licensing agreement with the Polish Real Estate Federation (PREF) on November 6th. The agreement will allow IREM to offer education to real estate management professionals in Poland that would like to achieve their Certified Property Manager (CPM) designation.

IREM has a long standing relationship with PREF, and Mike Lanning, CPM, 2017 IREM President, Cushman & Wakefield, AMO, Kansas City, MO and Nancye Kirk, IREM Chief Strategy Officer, met with their leadership in Warsaw last month to discuss the details of the licensing agreement.

“Poland appears to be a relatively strong market within Eastern Europe that can sustain a property management education program, like the CPM program, and I am confident that PREF will make this program a success, both for IREM, and themselves,” notes Lanning.

As part of the agreement, IREM will be translating their CPM courses into Polish, and PREF will begin marketing the program, focusing on corporate real estate office and word-of-mouth. It is anticipated that the first series of CPM courses will be offered with PREF in the Fall of 2018.

IREM's Presence Expands in Russia
(September 20, 2017)- Ten new CPM Members were sworn-in on Thursday, September 14 at the ProEstate Forum in Moscow, Russia. IREM 2017 President Mike Lanning, CPM and President-Elect Ben McGrew, CPM conducted the ceremony. “It was a great pleasure to be in Moscow to swear-in these new members,” says President Lanning. “It is a reminder that despite world events, our cooperation and program here is still strong and continues to grow. It shows that even in this time of crisis, education is important in the global marketplace for practitioners, companies, and the industry as a whole.”

IREM sponsors CPM courses in Russia through the Academy of Real Estate (ARE), the education entity of the Guild of Managers and Developers (GMD), based in St. Petersburg, Russia.

GMD runs the ProEstate Forum, a multi-format and multi-disciplinary event focusing on urban development and the real estate market. In addition to the swearing-in ceremony, President Lanning and President-Elect McGrew delivered a management session on Property Management Trends as part of ProEstate. The presentation covered hot topics such as the race for talent, institutionalization of commercial real estate, and consolidation in the industry. On the topic of getting talent, McGrew stressed that real estate companies need to respond to the expectations of younger employees in order to keep them. “These employees are now a significant piece of the workforce, and they want to be with forward-thinking companies, offering flexible, non-traditional schedules.” President Lanning added that with this increase of younger employees, other trends are following, including increased use of mobile and other cutting-edge technologies and urbanization.

IREM has participated in ProEstate since its inception, providing speakers, as well as hosting a stand in conference exhibition.

IREM Maintains Presence in Brazil
(September 13, 2017)- Increased competition. Continued institutionalization of the investment real estate market. The war on talent. Big data, data access, and mobile technology. These were just a few of the topics addressed by IREM leaders in Brazil earlier this month during a panel held at SECOVI-SP’s Real Estate Week in Sao Paulo. Taking part in the program were IREM President Michael T Lanning, CPM, who is also Senior Vice President and Market Leader for the Cushman & Wakefield, AMO, office in Kansas City, MO; IREM President-Elect J. Benjamin McGrew, CPM, CCIM, President of FiduciaryWest based in Reno, NV; and IREM’s Chief Strategy Officer Nancye Kirk. Also sharing the podium was Fernanda Lisboa, CPM, president of IREM’s Sao Paulo Chapter.

IREM leaders also were in Rio de Janeiro for a meeting with leaders of IREM’s Rio de Janeiro Chapter and SECOVI-RIO, with which IREM partners to deliver its ARM education program.

IREM has had a presence in Brazil, the world’s fifth largest country with over 200 million people, for more than 15 years. There currently are 78 IREM members throughout the country.

Twenty promising students in Johannesburg, South Africa applied to become a Certified Property Manager (CPM)
(August 31, 2017) – Twenty promising students in Johannesburg, South Africa applied to become a Certified Property Manager (CPM) in August, as part of an Institute of Real Estate Management (IREM) program established in partnership with the University of Witswatersrand (Wits) and the South African Institute of Black Practitioners (SAIBPP). 

As part of this program, IREM has agreed to waive the CPM fundamental courses for students who received a diploma through Wits University in property development and management. The students in this pilot program, all holding this diploma or an equivalent, will form the foundation for a future IREM chapter in South Africa.

Saul Gumede, CPM, IREM’s first CPM in South Africa initiated this launch by approaching Wits University and SAIBPP about IREM.  “It has been my dream to offer the CPM program in South Africa.  This program has finally brought to fruition 20 years of work.  I am excited to see where it will go,” says Gumede.

Professor Samuel Azasu, of Wits University, spearheaded the development of the university’s diploma program and was instrumental in recruiting qualified students to attend this pilot program.

“It is an important step for Wits University and for South Africa to participate in this program.  It shows that Wits education is on par with an international standard and that these students can complete in the global marketplace” notes Azasu.

The South African government does not currently recognize a formal accreditation program or designation for property management.  Local organizers are hopeful that the IREM curriculum will become the standard for real estate management practitioners in South Africa.

IREM Canadian Regional Conference Successfully Takes Place in Halifax, Nova Scotia
(June 2017) Members from all over Canada convened last week in Halifax, Nova Scotia to take part in IREM’s Region 14 Leadership Conference. Ben McGrew, CPM, President-Elect, Cheryl Gray, CPM, Secretary/Treasurer Nominee and Ron Penner, CPM, RVP, presented the program along with IREM staff. Topics included chapter management, innovative chapter projects, and engaging young professionals at the chapter level.

The importance of the IREM/REIC network as a source of information and professional knowledge was a general theme running through the conference. Chrystal Skead, CPM, ARM and former RVP, stated that these events are only the beginning of the network’s potential. “Being a member has given me so many career opportunities, and no matter where my work takes me, there is always someone local I can call on to provide the information I need to be successful.”

Sarah Sheila Birnbach completed the IREM program with a workshop on volunteer development. “Chapters should take selecting a volunteer for a position as seriously as hiring a new employee. A volunteer shouldn’t just be a warm body with a pulse; we need to interview them, train them properly, and reward them along the way for doing a good job,” says Ms. Birnbach.

Mike Lanning, CPM, 2017 IREM President, joined the conference to present the Outstanding Canadian Chapter of the Year Award for 2016 to Manitoba Chapter No. 114. “Manitoba Chapter shows such a strong commitment to increasing value for each member and the industry; it sets an example other chapters should follow,” he stated.

The Region 14 Leadership Conference kicked-off the programming for the Real Estate Institute of Canada (REIC)’s annual conference entitled Growing Together. REIC is IREM’s longstanding partner and oversees member service and IREM education for IREM members and students in Canada.

For more about IREM’s international program, go to international-programs.

IREM Expansion Continues in Japan Market
(May 2017) IREM’s presence in Southeast Asia continues to grow with the ongoing expansion of the IREM Japan Chapter. The CPM education program this year will be delivered in four major cities – Tokyo, Osaka, Fukuoka, and Sapporo – and last week the chapter grew by more than 90 CPMs when these new members were installed during the chapter’s annual meeting.

“With a total of 462 CPM members, IREM’s Japan Chapter now has more CPMs than any other chapter in the world,” said IREM President Mike Lanning, CPM, speaking at the installation ceremony that took place in Osaka. “What’s more,” he added, “this is a vibrant, exciting chapter that is working diligently to elevate the level of professionalism within the property management industry in the Japanese market.”

Because the majority of current CPM members in Japan are in residential property management, Lanning, Senior Vice President and Market Leader for the Cushman & Wakefield, AMO, office in Kansas City, MO, gave a presentation on opportunities in managing commercial properties. Commenting on the differences between commercial and residential property management, Lanning noted that the major difference is that “Residential property is where people live, it’s their home. There’s an emotional attachment that comes into play – and people are there 24 hours a day, coming and going. Commercial real estate, on the other hand, is business focused – the property is being used to achieve a business objective.”

He also reinforced the importance of brand presence among management companies. “We have to be able to tell a story that sets us apart and differentiates our company and the services we offer from our competitors. For those of us focused on the management of real estate assets, we have to reinforce the idea that property management is not a commodity – that it can be a strategic differentiator.” He went on to remind the IREM members in the audience of more than 300 that the “CPM is part of our brand. It sets us apart from our competition, both because of what it stands for and what we learned in the process of earning the designation.”

For more about IREM’s international program, go to international-programs.

IREM Grows in Korea as New CPMs Installed
(March 2017) An expanding property management sector in South Korea bodes well for IREM and its chapter in that country – as evidenced by the installation of 29 new CPM Members during the IREM Korea Chapter’s annual meeting in Seoul last week.

“It was exciting to hear the CPM pledge spoken aloud in Korean by our newest CPM designees,” said Donald Wilkerson, CPM, IREM’s secretary/treasurer, who was in Seoul for event. “It was even more exciting to hear that the demand for professional property management in Korea appears to be growing,” said Wilkerson. “We heard from several real estate practitioners that the Korean market is shifting from one that is primarily development-driven to one that is more management-driven, particularly in the residential sector.”

Also during the annual meeting, Ms. Seon-Hwa Youn, CPM, took office as the 2017-2019 president of the IREM Korea Chapter, taking over from outgoing president Mr. Seung Cheol Noh, CPM, who was instrumental in coordinating the IREM education program that resulted in the installation of the new CPMs.

IREM Presence at MIPIM Reinforces International Outreach
(March 2017) IREM leaders were in Cannes, France, last week to participate in MIPIM, recognized as the world’s leading property market and a unique opportunity to connect with IREM members and partner organizations from around the world.

“We are seeing a true globalization of the real estate market,” said Mike Lanning, CPM, IREM President, from Kansas City, MO, “and taking part in MIPIM reinforces that this is the case.” Lanning is also Senior Vice President and Kansas City Market Leader for the Cushman & Wakefield, AMO, itself a global player.

“While at MIPIM, we observed that some countries are very good at developing projects, but not so good at maintaining or increasing the value of the asset,” said Lanning. “That’s where IREM plays a key role – by providing training for property and asset managers not only in the United States, but increasingly beyond our borders.”

While at MIPIM, Lanning participated in a panel discussion on the impact of globalization on ethics. IREM is a founding member of the International Ethics Standards Coalition, which has developed an international ethics standard. “With heightened globalization, the benefits of having a single, universal set of ethics practices for real estate and related professions are clear,” said Lanning. “It will lead to consistency, transparency, and clarity across all sectors of the profession and in all markets.”

MIPIM drew more than 20,000 real estate executives from around the world. IREM was there as part of the USA pavilion, hosted by the National Association of Realtors®, of which IREM is an affiliate. Also attending as IREM representatives were Ben McGrew, CPM, IREM’s President-Elect from Sacramento, CA, and IREM Interim CEO Lynn Disbrow.

IREM participates in the China Property Association Conference and Tradeshow
(December 2016) Last week, IREM was invited to attend and present at the first ever China Property Management Industry Expo. With approximately 180 companies and 15,000 participants, it’s one of the largest events of its kind to be organized in China.

IREM representative, 2016 President, Chris Mellen, CPM, ARM, presented to an audience of over 1000 on current property management trends and future predictions. He also participated in a special session hosted by Guoqiang Pan, CPM, and the Shanghai Property Management Association, where he spoke on the U.S. residential market. Three CPM Members from IREM China Shanghai Chapter No. 118—Qi Liu, Xin Xu, and Hao Sun also spoke at the session and joined a panel discussion led by Chapter President Shu Zhou, CPM.

Elizabeth Dieng, IREM staff, Catherine Li, CPM, Jinbo He, CPM, and several other CPM Members and staff associates from the chapter attended the conference and volunteered their time at the IREM exhibition booth.

Zhou said, “Worldwide, the line between asset management and property management is beginning to blur. As asset managers, we are promoting this idea to the wider market. In China, the property management industry is mature but the asset management industry is not. There is room for growth.”

The conference took place in Guangzhou, China’s third largest city, situated on the Pearl River, just northwest of Hong Kong.

Chris Mellen

IREM President Speaks at Shanghai Forum, Installs New CPM Members
(November 2016)Speaking at the Asia-Pacific Real Estate Forum in Shanghai last week, IREM President Michael T. Lanning, CPM, of Kansas City, MO, discussed key trends that are having an impact on commercial real estate management in the United States, with one of them being globalization. “As the world’s second largest economy, China’s influence on the global economy is expanding at a rapid pace,” he said. “This is due in part to the surge in outward foreign investment, much of it flowing into the United States into both the commercial and residential real estate sectors.” He noted that it is estimated that Chinese direct investment in U.S. real estate this year is on track to surpass the $22.3 billion mark that was hit in 2015.

Other trends Lanning touched on during his presentation at the forum were institutionalization of commercial real estate, the need for better and more accessible data, sustainability, industry consolidation, competition, and the war for talent.

A highlight of the Shanghai conference was the installation of 15 new CPM Members. In speaking to these new CPM designees, Lanning reminded them that “As the real estate market gets bigger and more global, successful companies see value in being part of a global network.” He noted that one way to accomplish this is by being part of a multinational company, such as the company he is with: Cushman & Wakefield, AMO. Another way “is by being connected with other professionals through organizations such as IREM that reach out beyond their own national boundaries.”

China Installs New CPM Members

The Asia-Pacific Real Estate Forum, which drew more than 300 real estate investors and practitioners, was organized by the Shanghai-based Leiden Education Management Consulting Co., which has partnered with IREM to deliver the CPM education program in China.

Japan’s IREM Chapter Has Most CPM Members
(October 2016) Delegates from seven countries attended the 2016 IREM Fall Leadership Conference, including members from Brazil, Canada, China, Japan, Korea, South Africa and Spain. But, it was the Japanese delegation that had perhaps the most to celebrate.

The Japanese chapter had just held a record breaking swearing-in ceremony, making it the IREM chapter with the largest number of CPM Members. International Forum Chair Jeff Bettinson, CPM, stated, “Japan Chapter No. 110 has had a phenomenal year! ... Close to 80 CPM Members joined the chapter in 2016 alone.” Already Japan Chapter is predicting that next year they will have 90 new Members. An increase in the number of local instructors has been pivotal in spurring Japan chapter’s growth. Mr. Ute, Japan’s current chapter president, has his sights set on making Japan a region in the near future.

IREM Hosts Region 14 Leadership Conference in Ottawa, ON
(June 2016) In the beautiful Canadian capital of Ottawa, IREM hosted its annual Region 14 Leadership Conference (RLC). Entitled Convene. Share. Grow, the event brought together close to 50 professionals.
The conference kicked off with an Example of Excellence Panel, in which three Canadian chapter leaders spoke about innovative projects they implemented in 2015. Pierre Benoit, CPM, from Ottawa Chapter No. 115, presented on the chapter’s decision to start using a virtual administrator, based in Toronto. Jennifer O’ Neill of Calgary shared successes from the third-annual joint event the chapter hosted with the Alberta Condominium Institute and the Association of Condominium Managers of Alberta. Lastly, Edmonton Chapter No. 54’s Yolanta Murphy, CPM, spoke on local initiatives to improve member engagement, including a mentor program, and member recognition events.

Russell Salzman, CEO of IREM, presented a workshop on Conflict Management. Based on IREM’s Leadership White Paper, Mr. Salzman walked through the five strategies for managing conflict and offered recommendations for how attendees could utilize these at the chapter level and in their businesses. (Based on IREM’s Conflict Management White Paper)

Mary Aubrey, RVP for Region 14 followed up with tips on running more effective chapter meetings.

Concluding the RLC, Deborah Phillips, Ph.D., CPM, led attendees through an enthusiastic workshop on creating a culture for fostering intentional leadership, increasing employee engagement and delivering exceptional service in today’s high-speed workplace.

Following the RLC, conference attendees took part in the Annual General Meeting for the Real Estate Institute of Canada (REIC), IREM’s long-standing partner.

In addition to professionals from Canada, the event welcomed guests from IREM Japan Chapter No. 110 and Hawaii Chapter No. 34.

IREM Japan Chapter Grows by 70 CPMs
(June 2016) Highlighted by the installation of 70 new CPM designees, IREM Japan Chapter No. 110 celebrated its annual meeting last week in Tokyo. Representing IREM Headquarters was past IREM President Randy Woodbury, CPM, of Salt Lake City, UT, who said that the chapter in Japan, which now boasts 464 CPM members, is “a true IREM success story, driven by the commitment of strong leaders with an ambitious but realistic plan for growth.” A number of IREM members from California and Hawaii also attended the Japan Chapter event in Tokyo, among them IREM Regional Vice President Laurie Gral, CPM, of Burbank, CA.

Originally scheduled to take place in Kumamoto, the venue for the IREM Japan Chapter’s annual meeting was relocated after two catastrophic earthquakes hit that city in April. In acknowledging the impact and severity of both the Kumamoto earthquake and the earthquake and tsunami that occurred in northern Japan five years earlier, two seminars on how CPMs responded to these events were featured. In addition to providing supplies for the relief effort, a team of specially trained CPMs traveled to Kumamoto and conducted assessments of some 120 buildings there to determine their structural soundness.

The Japan Chapter is one of 15 IREM chapters outside the United States. Others are in Brazil, Canada, China, Korea, Poland, and Russia.

IREM offers First-Ever Blended Learning Webinar for Brazilian Market
(March 2016) IREM offered the first-of-its-kind blended learning webinar geared to members and practitioners in Brazil.

Offered in multiple cities in Brazil simultaneously, this blended learning experience addressed the Role of Emotional Intelligence in Leadership. It kicked off with a Leadership Self-Assessment activity. Facilitators in the different locations walked attendees through the activity, debriefed and then tuned-in to a live webinar broadcasted from IREM HQ in Chicago. Instructor, Ramon Venero, CPM®, led the webinar, which built on the in-person activity by digging deeper into the importance of emotional intelligence in the workplace. Mr. Venero conducted the webinar in Portuguese. Participants were eager to interact with Mr. Venero, ask questions and participate in this distance-learning format, an educational method not as commonly used in Brazil.

“We appreciated this opportunity to participate in the webinar because as certified professionals, we are always looking to take advantage of opportunities to exchange knowledge and experience,” says Fernanda Lisboa, CPM, President of Sao Paulo Chapter No. 111.

This webinar kick-off IREM’s 2016 initiative to provide more direct member service to IREM’s Brazilian contingent and increase IREM’s visibility in the country over all. IREM has planned other professional development activities, which will take place throughout the year.

IREM has two chapters in Brazil- Sao Paulo Chapter No. 111, formed in 2003 and Rio de Janeiro Chapter No. 120, IREM’s newest chapter, approved during the Governing Council in October 2015.

IREM President Discusses Responsible Business at MIPIM
(March 2016) What does “responsible business” look like for the real estate property and asset management profession? This was the question IREM President Chris Mellen, CPM, ARM, answered during a panel discussion organized by RICS that took place at MIPIM in Cannes, France on March 15, 2016.

“IREM’s core values really capture what responsible business is all about for the property management industry,” said Mellen, who is with The Simon Companies in Braintree, MA. These core values encourage members to use their talent and resources in a way that translates into value for owners of real estate and, at the same time, improves the quality of life for people who live, work, and shop in those properties.

“Responsible business means paying attention to all stakeholders,” said Mellen. This is reflected in delivering exceptional service to clients, providing safe and comfortable places where people can live and work, supporting employees in achieving their full potential, and acting responsibly in dealings with vendors.

IREM is a member of the International Ethics Standards Coalition, which is embarked on an initiative to develop international standards of ethics for all sectors of the property profession. And not surprisingly the issue of ethics came up during the panel discussion. Commenting that IREM was founded on the basis of ethics, Mellen said that acting ethically means achieving success in the right way – “by always putting the client first.”

MIPIM, recognized as the world’s leading property market, drew more than 20,000 real estate executives from around the world. IREM was there as part of the USA pavilion, hosted by the National Association of Realtors®, of which IREM is an affiliate.

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