Managing Residential Properties (RES201)

This is your comprehensive, one-stop-shop solution to understanding and implementing the essentials of residential property management. From operations to finance to human resources, you’ll get every skill you could possibly need to optimize residential management, and enhance your reputation in your marketplace.

Register today and get ready to take an evolutionary leap in your career:

  • Discover the Big Picture. Gain insight into the exciting profession of residential management, including what you need to know about the management company, the property team, ownership entities, and the primary responsibility of meeting the owner’s goals and objectives.
  • Get Talented at Talent Development. You’ll learn about managing the team, the life cycle of an employee, employment law and regulations, and effective communications, including intergenerational dynamics. Find out how to boost productivity and collaboration.
  • It’s All About the Money. Improve your property’s bottom line and earn recognition by mastering accounting, budgeting, cash flow, capitalization, and working with capital.
  • Be an Operational Expert. Create a maintenance and risk management plan, inspect and protect the property, get smart at sustainability, and discover the keys to working with contractors.
  • Market. Lease. Succeed. Understand target markets, comparison grids, marketing strategies and social media, execution of the lease, the importance of resident retention, and the ins and outs of relevant laws.
  • Behind the Scenes. Get a handle on record keeping strategies and accurate reporting to the owner. Ensure you’re on target to meet the owner’s goals and objectives.

Planning to earn the ARM certification? Take this course on its own or together with Ethics for the Real Estate Manager —ETH800 and the ARM Certification Exam —ARMEXM as part of the ARM Track, which fulfills most of the requirements for earning the prestigious ARM certification.


A standard calculator or smartphone calculator is required.

Review the learning objectives of this course.



Classroom: The classroom course is 4 days, including lunch and breaks. Typical course timeframe is 8:00 a.m. to 5:00 p.m. each day. Select a specific offering of the course from the dropdown menu above for exact dates and times. Note that the ARM exam is completed in the classroom at the end of the course.

Online: The online course takes approximately 12 hours to complete, followed by the online course exam. You must register for the in-person Independent ARM exam separately, if you are taking this course to earn the ARM credential.

Accelerators: Live Webinars

Accelerators: On-Demand

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