COVID-19 resources and information for property managers

Pandemic Guides (English, Chinese)
Free on-demand courses
From the Front Lines videos
Other commercial real estate resources

April 7, 2020

A new From the Front Lines video. This new segment covers business interruption insurance with Michael Perlmuter, CEO and General Counsel of Sill Company. This edition, as well as previous From the Front Lines segments, are now available on Spotify and Apple Podcasts. Subscribe today to get the latest content delivered to your devices.

CARES Act Summary
On March 27, 2020, President Trump signed into law Coronavirus, Aid, Relief, and Economic Security (CARES) Act, creating $2 trillion in aid for businesses and individuals. Congressional leadership has signaled that an additional relief package could be ready before legislators return to Capitol Hill.

We would like to thank the National Association of REALTORS® and the Real Estate Roundtable for their contributions to these summaries of the primary CARES Act provisions impacting the commercial real estate and property management industries.

Read the summary

IREM Community Room now open!
We know that you’ve all been dealing with a lot the past few weeks and in need of a way to share your experiences and learn from others how to handle the changing situation each day, and who better to provide that advice than your fellow property managers across the globe? That’s why we’ve launched IREM’s Community Room – an online forum with a goal of virtually connecting real estate professionals with each other.

The buildings in which we all live and work – and which you manage – provide a common space for tenants and residents to gather and converse with others they may not normally have the opportunity to meet. This Community Room has the same purpose – to provide you with a space to meet others, share ideas, build best practices, and solve problems.

Sign up

April 6, 2020

New on-demand courses are available for free enrollment for members and non-members. The following will be free through Friday, April 17:

April 3, 2020

Advocacy updates
IREM has signed onto two additional letters advocating for relief for 501c6 organizations. The request includes additional emergency support in the next coronavirus aid package to mitigate potential harmful impact for associations. You can view the letters below:

Free webinar – Minnesota REJournal – Tuesday, April 7 at 1 pm CST
Minnesota REJournal is hosting a free webinar, sponsored by IREM, on Tuesday, April 7 at 1pm CST. The webinar “Economic Rollercoaster: Finding Opportunity During a Bumpy Ride” will feature Dr. Mark Dotzour, PhD, Real Estate Economist covering topics such as:

  • The federal stimulus
  • COVID-19 and stimulus effect on interest rates
  • COVID-19 effect on GDP in US and Global

Register here

Yardi Webinar Recordings – COVID-19 Impact on Commercial & Multifamily Real Estate
IREM Chairman-level Industry Partner, Yardi, hosted webinars this week on the impacts of COVID-19 across the real estate industry. The recordings, presentation, and reports are free to download. Access the recordings and materials below:

April 2, 2020

IREM has posted a new From the Front Lines video. This segment features Barry Blanton, CPM®, Principal, Blanton Turner, AMO®, and IREM Senior Vice President discussing exceptional customer service.

April 1, 2020

Multi-Housing News Webinar
Multi-Housing News is launching a 30-minute webinar series, “Snap Sessions” during which industry leaders share insight on the current environment. On Friday, April 3, 2020 IREM President, Cheryl Gray, CPM® will discuss best practice approaches to managing apartment communities and protecting tenants during COVID-19. The webinar will cover topics such as:

  • Prioritizing operations
  • Decision making on amenities
  • Resident communication and standards
  • Management limitations
  • Protecting tenant safety and privacy

Register today

Free webinar – Minnesota REJournal – Thursday, April 2 at 10am CST
Minnesota REJournal is hosting a free webinar “Current Effect of COVID-19 on Real Estate Capital” this Thursday morning at 10am CST. This event will discuss the effects of COVID-19 on the debt market, including:

  • Current development loans
  • Refinancing
  • Funding new development
  • Interest rates

Paycheck Protection Program Information
Small businesses with 500 or fewer employees—including nonprofits, veterans organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors — are eligible. Businesses with more than 500 employees are eligible in certain industries. Starting April 3, 2020, small businesses and sole proprietorships can apply. Starting April 10, 2020, independent contractors and self-employed individuals can apply. We encourage you to apply as quickly as you can because there is a funding cap. The application for borrowers can be found here. Other information on assistance for small businesses can be found on the U.S. Department of Treasury site.

March 31, 2020

IREM has posted a new From the Front Lines video. This segment features Cammie Allie, CPM®, ARM®, President of Fortress Property Management discussing virtual tours and rent collection.

We have also signed onto a letter with a coalition of the business community, advocating for the establishment of the COVID-19 Business and Employee Continuity and Recovery Fund (“Recovery Fund”). You can view this letter below:

March 30, 2020

New on-demand courses are available for free enrollment for members and non-members. The following will be free through Friday, April 10:

Small business loan information

The Coronavirus Aid, Relief, and Economic Security (CARES) Act increased the role of the Small Business Administration (SBA) to assist U.S. businesses impacted by the COVID-19 crisis. The two main vehicles for these relief efforts are the SBA 7(b)(2) loans – Economic Injury Disaster Loans – and the SBA 7(a) loan program. Businesses with 500 employees or less, including sole proprietors, independent contractors, and cooperatives are eligible for loans during the covered period of January 31st to December 31, 2020 in response to COVID-19. Loan resources and information are available below:

March 27, 2020

Earlier today, the House of Representatives passed a $2 trillion stimulus package to aid individuals and businesses amid the COVID-19 pandemic. How does this impact property managers? IREM Government Affairs Director, Ted Thurn, provides an overview of the package and what it means for you and your businesses in this special edition of From the Front Lines.

In addition, IREM has signed onto a letter with the National Association of Home Builders to designate construction of single-family and multifamily housing as an “Essential infrastructure business”. You can view this letter below:

March 26, 2020

The challenges presented by COVID-19 have continued to evolve. 2020 IREM President Cheryl Gray, CPM® has a message of encouragement for all members – your work makes a difference and IREM is here to support you.

In addition, a new From the Front Lines video with Dr. Debbie Phillips, CPM®, IREM Regional Vice President on tactics leaders can use to keep their teams engaged and motivated during this time

March 24, 2020

A new From the Front Lines video is now available. This video (approx. 15 mins) features IREM President-Elect Chip Watts, CPM®, CCIM and Mindy Gronbeck, CPM®, CSM, CSX discussing rent abatement and concessions.

March 23, 2020

To support multifamily property owners during this national emergency, the Federal Housing Finance Agency (FHFA) announced that Fannie Mae and Freddie Mac will offer multifamily property owners mortgage forbearance with the condition that they suspend all evictions for renters unable to pay rent due to the impact of COVID-19.

Forbearance is available to all multifamily properties with a Fannie Mae and/or Freddie Mac-backed performing multifamily mortgage that has been negatively affected by the coronavirus national emergency.

Learn more about FHFA mortgage help

March 20, 2020

IREM is asking that you reach out to your federal legislators during this critical time to request immediate assistance for the real estate management industry. Please join us in our efforts to request relief during this crisis.

We encourage you to include your own story about how this pandemic has affected your business.

Submit your message to your elected officials in Washington, D.C. It is important that legislators hear from you, their constituents, as Congress will be acting soon on this overwhelming issue.

Submit your message

March 19, 2020

IREM continues to provide updates and create resources helpful for members and property managers across the globe. These are resources you can use now, in your jobs, to help address some of the unprecedented things happening in your business.

From the Front Lines Series

IREM will be sharing short 10-15 minute videos on a regular basis in the coming weeks on topics related to helping you manage your business. First up is a video on the legislation passed on emergency Coronavirus aid, including the Family Medical Leave Expansion, Paid Sick Leave Expansion, updates to Medicare, Medicaid, Health Insurance, and Unemployment.

Advocacy actions

IREM has signed on to several letters to the White House, Congress, the Treasury, and IRS advocating for aid to residents and businesses, as well as extending the deadline for 1031 like-kind exchanges and Opportunity Zone participants.

IREM and CCIM are also partnering on a Call to Action that will be sent to Congress to support a measure for federal relief for commercial and residential properties.

You can view the letters IREM has signed onto below:

New, free on-demand courses

Right now, it’s more important than ever to be on top of trending topics. That’s why we’ve made some of our on-demand courses available for free to our members. And since things continue to change on a regular basis, we’ll continue to provide you with new free courses every week. Here’s what’s available to you this week:

Bisnow webinar recording: Managing properties in the age of coronavirus

If you missed the Bisnow webinar with IREM and NAA this afternoon, you can register to access the recording on-demand.

View the webinar

New blog: Curbing residential evictions helps curb coronavirus

Ensuring residents will have a place to shelter takes on new meaning as restaurants, shops, and schools have shuttered. That’s why state and local governments across the country, as well as property owners and managers are taking steps to help ensure families don’t lose their homes in the fallout of the COVID-19 pandemic.

Read the blog

March 17, 2020

Bisnow is hosting a webinar on Thursday, March 19 at 12 pm CST with IREM and NAA experts and members Barry Blanton, CPM® and Pat Hutchison, CPM®. The webinar will cover strategic planning for property owners and managers, specifically looking at:

  • Continuity of business planning
  • Reviewing lease agreements in case of business disruptions
  • Creating healthy and hygienic work and living environments
  • Strategies for resident and tenant communications

If you can’t attend the session live, Bisnow will be sharing the slides and recording with all registrants.

Register here

March 10, 2020

The recording of the IREM/NAA webinar “Coronavirus Outbreak: What Property Managers Need to Know” is now available.

View the recording

In addition, IREM has developed the Pandemic Guide For Real Estate Managers to help in planning efforts for this Coronavirus outbreak and to guide preparations for future pandemics when they occur.

Download the guide

March 5, 2020

Webinar update: The March 10 webinar is at capacity – we can no longer accept new registrations. A link to the recording will be made available following the webinar’s conclusion no later than Tuesday at 1pm CST. Bookmark this page and refer back for additional updates.

IREM is hosting a free webinar on Tuesday, March 10, at 12pm CST, together with the National Apartment Association (NAA), to help address questions and concerns about the Coronavirus. Join managers from multifamily and commercial management for a live panel discussion on addressing the spread of COVID-19 and developing policies and procedures around this infectious disease.

Want to know more about IREM’s current point of view on the Coronavirus situation? Watch this quick video from 2020 IREM President, Cheryl Gray.

February 28, 2020

IREM acknowledges that property managers around the world are concerned about the health and well-being of their tenants and residents, as well as operational and business implications, related to the spread of the Coronavirus. The World Health Organization (WHO) and the Centers for Disease Control (CDC) are monitoring the situation in real-time, and while much is still unknown about how the virus spreads, both organizations have issued guidance for preventing exposure to respiratory illnesses, as well as planning considerations for places of business.

It is IREM’s position that these organizations are the best resources for up-to-date, science-based information about the Coronavirus disease. We’ve shared links to some of this information below. IREM is being proactive in reaching out to both the WHO and the CDC to ask them to issue specific guidance for real estate managers to prepare for and respond to an instance of COVID-19 should it occur at one of their properties, as they have done for other industries serving concentrated populations such as airlines and cruise ships. In the meantime, please consider the following general best practices:

  • Prepare a continuity plan for your business if you don’t already have one in place, and make sure your employees have reviewed and understand the plan.
  • Thoroughly review all your leases to make sure they address potential business disruptions in a pandemic.
  • Keep your working environment healthy by establishing hygiene protocols such as providing easily accessible hand sanitizers, ensuring adequate air circulation and encouraging the use of sick leave as necessary.
  • Provide information to residents and tenants about the common sense actions they can take to prevent the spread of infection (IREM has prepared these customizable templates property managers can use to post at their properties.)

Coronavirus disease (COVID-19) resources:

If a property manager becomes aware of a tenant or resident with a confirmed case of COVID-19, they should contact the WHO, CDC, or local health department. Questions from tenants, residents, or the media should also be directed to the local health department or CDC resources. We encourage everyone to regularly check these resources for the latest information. While this is an evolving situation and concern is reasonable, we can all take an active role in preventing the spread of infection by following the expert guidance from these organizations.

Pandemic Guides

The Pandemic Guide For Real Estate Managers is available in English and Chinese (translation courtesy of IREM China Shanghai)

Download the guide (English)

Download the guide (Chinese)

Free on-demand courses

Right now, it’s more important than ever to be on top of trending topics. That’s why we’ve made some of our on-demand courses available for free to our members. And since things continue to change on a regular basis, we’ll continue to provide you with new free courses every week. Here’s what’s currently available:

Free for the next six months:

Free through Friday, April 10:

Free through Friday, April 17:

From the Front Lines Videos

April 7, 2020 – From the Front Lines: Business Interruption Insurance

April 2, 2020 – From the Front Lines: Exceptional Customer Service

March 31, 2020 – From the Front Lines: Virtual Tours and Rent Collection

March 27, 2020 – From the Front Lines: CARES Act

March 26, 2020 – From the Front Lines: Employee Morale

March 24, 2020 – From the Front Lines: Rent Abatement and Concessions


March 18, 2020 – From the Front Lines: Legislation for Emergency Coronavirus Aid

Other commercial real estate resources

BOMA Canada
Community Associations Institute
NAA Coronavirus Guidance
NAR: Right Tools, Right Now
Podcast: The Coronavirus and CRE with CCIM Institute Chief Economist K.C. Conway
GovPredict: Resources to help navigate State’s response to Coronavirus
GovPredict: Governor Executive Orders in Response to the Coronavirus and COVID-19
BOMA Toronto: Extended Building Closure Checklist
Virginia Tech University: Helping affordable housing residents cope with the COVID-19 pandemic
US Department of Labor: Unemployment and labor programs and services

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