Stellar Customer Service: Part 3 - How to Retain, Restore, and Reboot

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Course Description

Do you want your team to deliver exceptional customer service? It’s time to kick it up a notch with our three-part series on how you can exceed your customers’ expectations, every day, along with tactics you can use to diffuse difficult situations. This series is perfect for new team members, for staff taking on additional responsibilities and is a great refresher for leaders at all levels. Participants will discover how to get and keep their customers connected, diffuse difficult situations, and what to do when generations collide.

Part 3 – How to Retain, Restore, and Reboot

Now it’s time to kick it up a notch! In the television show “Shark Tank”, investors query potential entrepreneurs about their finances, business acumen, and their ability to service their customers, each and every time. If you want to retain, restore and reboot your customer service and exceed expectations, managing your customers’ experience is key.

After this session, attendees will be able to:

  • View it from the outside in
  • Use 6 tactics to improve how you listen
  • Learn how to use the “Generational Collide”
  • Discover 7 tactics to reboot from the Shark Tank

For more information or to register for part 1 & 2 of the Stellar Customer Service series, click on the links below:

Stellar Customer Service: Part 1 – Get and Keep Your Customers Connected
Stellar Customer Service: Part 2 – Diffusing Difficult Situations

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