09/10/2025
11 am PT / 12 pm MT / 1 pm CT / 2 pm ET
*approximate length: 45 minutes to 1 hour
Presenter: Candice Manning, CALP, CAM, NAAEI, Director of Workforce Development, Education & Digital Strategy - Maryland Multi-Housing Association
Conflict is a natural part of working with others - but how we manage it makes all the difference. This webinar will help you better understand the dynamics of conflict and how to address them productively in the workplace.
You’ll learn to define conflict, identify its four primary types, and recognize common root causes that can lead to misunderstandings or tension among teams. We’ll introduce the C.A.R.E. Method, a practical framework designed to help you de-escalate challenging situations with clarity and empathy.
Participants will also explore the difference between healthy and unhealthy conflict, gaining tools to transform potentially negative interactions into opportunities for growth, collaboration, and stronger team dynamics.
Whether you're leading a team or working within one, this session will provide you with actionable strategies to approach conflict with confidence and emotional intelligence.
- Define conflict and identify the 4 types of conflict
- Articulate the root causes for conflict in the workplace
- Employ the C.A.R.E. method diffuse difficult situations at work
- Differentiate between healthy and unhealthy conflict
Candice Manning hosts over 20 years of sales experience working more than 15 years in the Property Management realm. Leading teams as large as 28 and as small as 6, Candice is passionate about people and team development. Holding a degree in Speech Communication/Broadcasting, she has been able to utilize her background in communication to successfully master the craft of relationship building-reducing vacancies and increasing profit for multiple corporations. Candice also employs her background to create and facilitate classes that enhance skills and drive results on the community. Simply put, she prides herself on creating classes that encourage a mindset to change behavior and drive performance.