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Career development resources
“Why Commercial Real Estate Property Managers Should Take a Cue From the Hospitality Industry” Bisnow – Oct 31, 2018
From the moment a guest checks into a hotel to when they pack up their bags, much of their experience is defined by the level of service they receive. Hotel guests want the latest in convenience and comfort, and they want staff they can rely on to address any concerns. Small moments of interaction can often lead to a happy customer, one who comes back for repeat service. This way of thinking has now caught on across other areas of commercial real estate with long-term tenants. Across multifamily and office properties, it is no longer enough to provide users with a well-maintained space. That space must come with services that enhance the level of comfort, productivity and customization tenants have at their disposal.