Customer Service and Renter Loyalty Skill Badge

Member price:


Your price:

$ 29.00

Location details:

Course Description

You’ll learn best practices in customer service–how to create an optimal customer experience, when and how to ask for feedback, and how to best respond to complaints. Also, how to use data to enhance the experience and how to create a culture of community-building. All of these insights can lead to increased retention, higher satisfaction levels, and less turnover. In the end, you’ll come away with ideas that generate financial success for the resident, your firm, and the owner/investor. All for $29.

After taking the course and passing the exam, you’ll earn the IREM Skill Badge: Customer Service and Renter Loyalty Skill Badge to:

  1. Leverage the impact of renter loyalty
  2. Think of new ways to increase renter loyalty
  3. Develop strategies to transform renters to residents
  4. Leverage best practices for exceptional customer service
  5. Present the benefits of resident resources to succeed financially

Who is the IREM Skill Badge: Customer Service and Renter Loyalty for?

  • Multifamily U.S. and Canadian property managers
  • Regional and site managers
  • Early to mid-career professionals
  • Leaders looking to enhance policy manuals
  • NAR Affiliates (SIOR, CCIM, etc.)

Course length

This self-paced online course includes instructor presentations, text, learning activities, and a 25-question exam. Completing all components of the course is required to receive a certificate of completion and digital badge. Be prepared to spend approximately 2 hours completing the course and taking the exam.

Review our course policies and procedures page for further information

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