Course Description
Managers need to communicate with many people, and managing employees involves an understanding of communication skills as well as the various styles of conflict resolution. Join Robin Stinson, CPM®, as she discusses active listening and nonverbal communication skills that break down communication barriers and enable more effective problem solving among employees.
Learning objectives:
- Recognize common communication barriers
- Demonstrate active listening
- Interpret nonverbal behavior
- Compare conflict resolution styles
- Recognize problem-solving guidelines
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