Course Description
Do you dread hard conversations? Conflict, misunderstandings, disagreements: These are all a part of working with people who are different than we are. Why can’t we all just get along? Why do tasks, projects, and decisions often feel annoying, frustrating, or difficult? They don’t have to feel this way. There is a different choice you can make in how you process and proceed when you perceive there is conflict.
Conflict is inevitable. Your opportunity is to use it to create an excellent outcome rather than exacerbate a sore spot that festers. Asking questions to uncover assumptions, using the best conflict resolution style for the situation, choosing your words carefully and beginning with the end in mind by starting with agreement will help you resolve it positively and productively.
Learning objectives:
- Understand the neuroscience of conversation and how your words impact others
- Uncover assumptions by asking questions that get to the root of the conflict
- Identify your conflict style
- Reach agreement faster using the three key steps to work it through
Review our course policies and procedures page for further information