IREM^® Skill Badges

New! IREM Skill Badge: Customer Service & Loyalty

Learn best practices in customer service–how to create an optimal customer experience, when and how to ask for feedback, and how to best respond to complaints. Also, how to use data to enhance the experience and how to create a culture of community-building. All of these insights can lead to increased retention, higher satisfaction levels, and less turnover. In the end, you’ll come away with ideas that generate financial success for the resident, your firm, and the owner/investor. All for $29.

After taking the course and passing the exam, you’ll earn the IREM Skill Badge: Customer Service and Renter Loyalty Skill Badge to:

• Leverage the impact of renter loyalty
• Think of new ways to increase renter loyalty
• Develop strategies to transform renters to residents
• Leverage best practices for exceptional customer service
• Present the benefits of resident resources to succeed financially

Register

IREM Skill Badge: Asset Management – Loan Analysis

Learn how to analyze and evaluate property finance—only better. You’ll walk away from this Skill Badge with the practical knowledge to calculate effective interest rates, lender ratios, break-even analysis, and more when sizing up different lending options.

So if new purchases, cap ex improvements, and remodeling are part of your portfolio’s future, you’re going to want to learn how to become brilliant at lending analysis. Giving advice to clients on which loan product, fee structure, and terms can make all the difference in growing NOI and return on equity. This Skill Badge will help you pencil out the best lending options to succeed long-term.

Earn IREM’s Skill Badge: Asset Management – Loan Analysis and you will:

1. Explore different loan structures and fees
2. Learn how to do proper loan calculations
3. Be more adept at loan analysis
4. Reap the benefits of the time value of money
5. Leverage the IREM Financial Analysis Spreadsheet

Register

IREM Skill Badge: Environmental, Social, and Governance (ESG)

ESG—great for properties. And your business. Learn the principles of environmental, social, and governance (ESG) factors in real estate management with the IREM Skill Badge: ESG. You’ll explore their purpose, benefits, and applications to steward your people and your properties. You’ll learn how ESG initiatives can enhance building operations, how to develop an ESG platform, and how to gain buy-in from key stakeholders. With this Skill Badge, you will explore the possibilities of ESG programs and how they can improve your properties. Only $99

With the IREM ESG Skill Badge you will:

1. Explore the goals and benefits of ESG initiatives
2. Learn about ESG trends and opportunities in real estate
3. Determine how to create an integrated ESG platform
4. Identify ways of putting ESG strategies into action
5. Understand ESG data, reporting, and transparency
6. Learn best practices from a case study

Register

Learn more about this skill badge with our printable info sheet

IREM Skill Badge: Building Technology

Buildings run better with technology. Introducing IREM’s new Skill Badge: Building Technology. You’ll learn how technology can increase your team's productivity and elevate the resident and tenant experience. Building technology solves problems. Before they become problems. Learn how technology can scale from a single building to the entire asset portfolio. You don’t have to be a cybersecurity expert. But you’ll understand how to avoid data vulnerabilities. After all, data drives the property. Get in the driver’s seat.

Earn IREM’s Skill Badge: Building Technology and advance your skills to:

1. Streamline operations with technology
2. Enhance the resident-tenant experience
3. Test and secure tech solutions
4. Achieve single building & portfolio objectives
5. Ensure cybersecurity and reduce risk

Register

Learn more about this skill badge with our printable info sheet

IREM Skill Badge: Building DEI

DEI opens doors. Elevate your property and empower your career with best practices in diversity, equity, and inclusion by earning the new IREM^® Skill Badge: Building DEI. For $29, you can invite the entire team. At IREM we believe that our differences unite us. Learn how internal systems, processes, and procedures contribute to an environment where DEI initiatives succeed, and your property thrives.

Building DEI will help you and your team:

• Learn the five critical components of diversity
• Apply best practices for building equity
• Identify strategies to achieve greater inclusion
• Incorporate DEI into policies and procedures
• Build DEI into advancing your property

Register

Learn more about this skill badge with our printable info sheet

IREM Skill Badge: Budgeting and Accounting

Own your numbers. If you want to maximize net rent revenue, reduce operating expenses, and raise net operating income (NOI), then Budgeting and Accounting is your skill badge. Sharpen your skills and learn how to create budgets, identify opportunities to increase cash flow, and report on the health of the asset.

Budgeting and Accounting Skill Badge advances your property and your team:

• Achieve ownership goals in your market
• Learn fundamental accounting principles
• Acquire financial reporting skills
• Understand budget and cash flow elements
• Leverage best practices in forecasting and analysis

Register

Learn more about this skill badge with our printable info sheet